Post by 11:FS

Name: Robinhood, Public and the US firms leading the AI customer experience race 🚀 On this week's Fintec
Uploaded: 2026-07-09T08:59:37.803Z
Channel: 11:FS
Description: Robinhood, Public and the US firms leading the AI customer experience race 🚀 On this week's Fintech Insider Insights podcast, host Kate Moody is joined by Joe Colchester and Oliwia Wasik from the 11

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Robinhood, Public and the US firms leading the AI customer experience race 🚀 On this week's Fintech Insider Insights podcast, host Kate Moody is joined by Joe Colchester and Oliwia Wasik from the 11:FS Pulse team to unpack how leading US firms are rethinking customer experience with AI. 💡 Why customer problems - not AI hype - are driving the best products. 🛡️ How trust, guardrails and human oversight are becoming competitive advantages. ⚡ Why the real AI differentiator isn't the model - it's the experience. Featuring insights from: 🗣️ Jordan Sinclair, UK President at Robinhood 🗣️ Jannick Malling, Co-founder & CEO of Public 🎧 Listen now on your favourite podcast platform!

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