Call centre Advisor | Wave 0 / C1 English Graduates

Company Description TP Group, known for decades as Teleperformance, is a global leader in digital business services and customer experience management. In response to the AI era, the company has evolved its brand and operations to be more modern, agile, and technology-driven while keeping a strong focus on people. TP combines intelligent digital solutions with empathetic human interaction to support clients across industries. The organization continues to innovate to remain future-ready, offering growth opportunities in a dynamic, international environment. Team members join a company committed to continuous improvement, professional development, and inclusive workplace practices.

Role Description The Call Centre Advisor | Wave 0 / C1 English Graduates role is a full-time, on-site position based in New Cairo. The Advisor will handle inbound and outbound customer calls, respond to inquiries, resolve issues, and provide accurate information in C1-level English. Day-to-day tasks include following established procedures and scripts, documenting interactions in internal systems, and ensuring a high level of customer satisfaction. The role also involves escalating complex cases, collaborating with team leaders, and meeting performance metrics such as call quality, response time, and customer feedback. Advisors are expected to maintain professionalism, adhere to company policies, and contribute to a positive, supportive contact center environment.

Qualifications

• C1-level English proficiency, with clear verbal communication and effective written skills.
• Strong customer service abilities, including active listening, empathy, and problem-solving.
• Basic computer literacy and comfort working with call center software, CRM tools, and office applications.
• Ability to manage time effectively, handle multiple tasks, and work in a fast-paced environment.
• Recent graduate or equivalent education level; prior call center or customer-facing experience is an advantage.
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays as required.
• Professional attitude, reliability, and willingness to learn and follow structured processes.
• Eligibility to work on-site in New Cairo and commitment to maintaining an inclusive and respectful workplace.