Order Entry Customer Service

UPM

Tlalnepantla

Description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace upm.com/careers

UPM Raflatac Mexico is looking for a Customer Service I located in Sentura, Tlalnepantla.

Greetings from your future manager

“I’m excited to welcome a new Order Entry to our industry leading team. We enjoy working together in a fast-paced yet flexible work environment. In this role, you will be challenged with managing a dynamic customer base within a global supply chain with opportunities to build your network both domestically and internationally”. - Zaret Saham Fragoso Macias, Data Entry Supervisor

What You Will Do

Entering in orders from all customer segments as set by KPIs
Correcting all failed E-biz orders daily
Completing cases – Enter purchase order numbers by system Rafgo following the customer notes

Who You Are

You possess a task-oriented approach that enables you to manage assignments effectively
You can manage time effectively
You respond effectively to novel situations
You are focused on efficiency and continuous improvement and capable of identifying and designing effective workflows and procedures to enhance productivity
You are detail-oriented with a meticulous focus on accuracy
You have interest in personal and professional development beyond the current role
You are willing to learn systems and processes knowledge
You have advanced level of spoken and written English and Spanish

This Is What We Offer To You

A meaningful job – We have an inspiring purpose ‘UPM – we renew the everyday. Our work is impactful and transformative.
A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working.

Additional Information About The Position

This position is located in Sentura, Tlalnepantla.

The position holder will report to Data Entry Supervisor.

For further information about the role, please contact Zaret Saham Fragoso Macias, Data Entry Supervisor at [email protected].

How To Apply

To apply, please submit your CV and cover letter by August 17, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.

For support with submitting your application, please contact our HR Services team at [email protected] or tel. (+52) 5541703829.

Learn more about how to apply from our Careers page.

UPM business

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.

UPM – we renew the everyday