Operations Coordinator / Supervisor :: e-Commerce

Key Responsibilities::

• Coordinate end-to-end order processing from order placement to last-mile delivery
• Monitor real-time order flow and ensure timely fulfilment across all sales channels
• Liaise with warehouse, picking, packing, and delivery teams to meet service-level targets
• Track inventory levels and coordinate replenishment with procurement and vendor partners
• Resolve order-related issues including cancellations, refunds, and delivery escalations
• Maintain and update product listings, pricing, and availability on the platform
• Monitor KPIs such as order accuracy, fulfilment time, cancellation rate, and CSAT
• Prepare daily and weekly operational performance reports for leadership review

Preferred Qualifications:

• 2–4 years of experience in e-commerce operations, logistics, or supply chain (UAE/GCC preferred)
• Hands-on experience with e-commerce platforms such as Shopify, Salla, Zid, Magento, or similar
• Familiarity with last-mile delivery partners in the UAE (Aramex, Fetchr, Naqel, etc.)
• Strong command of Excel/Google Sheets for reporting and data analysis
• Experience with OMS, WMS, or ERP systems is a strong advantage
• Excellent communication skills in English; Arabic is a plus
• Ability to work under pressure and manage multiple priorities simultaneously

Skills:

• E-commerce Operations
• Order Management
• Inventory Management
• Fulfilment Operations
• Product Listing Management
• Supply Chain Management
• KPI Reporting
• Microsoft Excel