Customer Care Coordinator (f/m/d)

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Klüber Lubrication is a global leader in specialty lubrication and part of the Freudenberg Group. With subsidiaries in 30+ countries and partners worldwide, our custom solutions support nearly every industry - from automotive to food processing. Join us to drive innovation, sustainability, and lasting impact - Together beyond lubrication.

Some of your Benefits

Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.

Easily Reachable: Easy, low-stress access by car or public transport.

Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

München

On-Site

Klüber Lubrication Deutschland GmbH & Co. KG

You support our team as

Customer Care Coordinator (f/m/d)

Responsibilities

• Managing the entire customer order process, including quote generation, order acceptance, document dispatch, receivables management, complaint handling, and issuing credit notes
• Performing operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, monitoring open items, logging complaints, and managing delivery schedules
• Preparing and coordinating time-sensitive shipments within order management and collaborating closely with the warehouse to ensure smooth logistics processes
• Ensuring high service levels through efficient handling of customer inquiries and internal cross-departmental coordination
• Handling orders and clarifying delivery dates and statuses
• Advising and supporting the field sales team to further develop customer relationships and foster customer loyalty
• Participating in or leading projects for the continuous optimization of internal processes
• Managing digital sales channels (e.g., EDI, e-commerce, customer portals)
• Engaging in regular professional development and training in the field and on customer care-related topics (e.g., OPEX, joint customer visits with field sales)

Qualifications

• Successfully completed commercial vocational training or a comparable qualification
• Several years of professional experience in customer service, customer care, or a similar customer-facing role
• Proficiency and extensive experience with ERP systems (SAP), MS Office, and CRM (CX) software
• Excellent written and spoken German skills
• Strong customer and service orientation as well as excellent communication skills
• Structured, meticulous, and independent working style
• Team spirit, resilience, and flexibility

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.