Job Description – Branch Manager (Ceramic Showroom)
Job Title
Branch Manager
Department
Sales
Reports To
Regional Sales Manager
Job Summary
The Branch Manager is responsible for the overall operation and sales performance of the ceramic showroom. This role oversees daily branch operations, leads the sales team, develops customer relationships, manages inventory, and ensures the achievement of sales targets while delivering excellent customer service.
Key Responsibilities
- Manage the daily operations of the showroom to ensure smooth and efficient business performance.
- Lead, supervise, coach, and motivate the branch sales team to achieve sales targets.
- Develop new business opportunities and maintain relationships with contractors, developers, architects, dealers, and retail customers.
- Ensure excellent customer service and handle customer complaints professionally.
- Monitor branch sales performance and prepare regular sales reports.
- Manage inventory, coordinate stock replenishment, and ensure accurate stock control.
- Ensure products are properly displayed and the showroom is maintained to company standards.
- Control branch operating expenses and support profitability.
- Ensure compliance with company policies, procedures, and health & safety regulations.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
- Minimum 3–5 years of experience in branch, showroom, or retail store management.
- Must have experience managing a ceramic/tile showroom or a similar building materials retail business.
- Strong leadership, sales management, and customer relationship skills.
- Good communication, problem-solving, and organizational abilities.
- Proficient in Microsoft Office and ERP/POS systems is an advantage.
Key Competencies
- Leadership & Team Management
- Sales & Business Development
- Customer Relationship Management
- Retail Operations Management
- Inventory Control
- Results-Oriented
- Strong Communication Skills