Senior User Researcher (Maternity Cover)

Vestiaire Collective is the leading global platform for desirable pre-loved fashion and a pioneer in transforming how people consume fashion.

Our mission is simple: make circular fashion the norm, not the exception.

Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way.

Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US.

Today, we are a team of around 600 people from over 50 nationalities, united by a shared ambition: to drive meaningful change in the fashion industry.

Our values, Activism, Transparency, Dedication, Greatness, and Collective, shape how we build, collaborate, and grow every day.

About The Role

Vestiaire Collective is looking for a Senior or Lead User Researcher to join the Product Design & User Research team in Paris from September, 10th 2026 to March, 31st 2027.

Join our Product Design & User Research team, where creativity and collaboration drive our mission to enhance design, user experience, and research across the Product organization.

As a replacement for our strategic leader of User Research, you will support research practices, leverage insights to shape product decisions, and elevate the overall user experience while she is on maternity leave. Reporting to the VP of Product Design, you will collaborate cross-functionally to embed user-centricity into everything we do.

With 23 million users across 80 countries, research plays a key role in how we make decisions. Mature tools and processes already exist—we are now looking for someone who can elevate research quality, coach teams and influence product strategy through customer insights.

What You Will Do

• Coach and validate research activities from framing through analysis.
• Empower Product teams (and also Marketing, CRM, Sustainability, …) to conduct high-quality research independently.
• Maintain and enrich the Insights Repository.
• Conduct end-to-end research projects (:40% of your time).
• Promote research findings through newsletters, presentations and stakeholder engagement.
• Transform insights into action from our newly built men and women psychographics segmentations
• Champion user-centricity across Vestiaire Collective.

Who You Are

• 5+ years of UX/User Research experience within Product or Tech environments.
• Strong qualitative and quantitative research expertise.
• Comfortable connecting analytics with qualitative insights.
• Able to independently design research methodologies.
• Experienced working with prototypes and UX testing.
• Fluent in English.

What We Offer

• Purpose-driven work at scale Join a company reshaping the fashion industry towards circularity, you directly contributes to reducing waste and extending the life of luxury items
• High-impact scope & ownership Work on products used globally, where your decisions have immediate, measurable impact on millions of users across 70+ countries
• A truly international environment Collaborate with a diverse team of 50+ nationalities across Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City
• Career acceleration in a fast-moving scale-up Take ownership early, grow fast, and shape your path, as an expert or a future leader
• Learning & growth as a priority Dedicated budget, continuous feedback culture, and opportunities to work on cutting-edge topics (AI, marketplace dynamics, scalability, etc.)
• Flexible ways of working Hybrid model (typically 2 days remote per week), with trust and autonomy at the core of how we operate
• Give back through action 2 paid days per year to support a cause of your choice and actively contribute to positive impact beyond your day-to-day role
• Competitive compensation & benefits Including bonus, health coverage, lunch vouchers, Gym-Pass, and additional legal perks depending on your location

Research shows that candidates from underrepresented backgrounds including women, people with disabilities, and other marginalized communities, are less likely to apply unless they meet 100% of the criteria.

At Vestiaire Collective, we believe diversity drives better decisions, stronger products, and more meaningful impact.

If this role excites you but your experience doesn’t align perfectly, we still encourage you to apply, your perspective could be exactly what we’re looking for.

Vestiaire Collective is proud to be an equal opportunity employer.

PS: We take candidate experience seriously, and your safety too !

Vestiaire Collective will only contact you through official email addresses ending in @vestiairecollective.com or [email protected].

We will never:

• Contact you via WhatsApp, Telegram, or similar platforms
• Ask for payment or banking information at any stage of the process

If you receive a suspicious message, please report it to: [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.