Theobald Software is a growing technology company specializing in enterprise-grade SAP integration solutions. Our solutions help large organizations unlock more value from their SAP investments by seamlessly connecting data across SAP and non-SAP systems.
For our continued growth in the Americas region, we are looking for a Customer Success Manager to drive customer satisfaction, retention, and growth across our line of products.
For the right candidate, this is a career-defining opportunity to work with large enterprise customers and helping them realize the value from our SAP integration products.
Key responsibilities include:
- Collaborate within a cross-functional, international team to manage and continuously strengthen customer relationships
- Proactively analyze customer needs and design, implement, and scale effective customer success processes
- Segment the customer base and develop targeted strategies for regular, value-driven outreach
- Drive customer retention initiatives to reduce churn and identify upsell and cross-sell opportunities
- Own the post-sales customer lifecycle, ensuring long-term satisfaction and success
- Prepare quotes, manage renewals and upsell opportunities and successfully close them
- Maintain accurate CRM records (Dynamics 365) and manage the quote-to-invoice process
- Serve as the primary point of contact for customer inquiries outside of technical support
- Act as an escalation point to resolve customer issues and coordinate internally
- Plan and execute sales, adoption, and reactivation campaigns for existing customers
Who you are:
- 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within an enterprise software or SaaS environment
- Excellent communication skills with a strong customer-centric and consultative approach
- Solid negotiation skills and the ability to manage commercial conversations confidently
- Strong analytical and problem-solving abilities with a structured, solution-oriented mindset
- Comfortable managing multiple priorities in a fast-paced, dynamic environment
- Experience working with CRM systems; familiarity with Dynamics 365 is a plus
- Collaborative team player who thrives in an international, cross-functional environment
- Willingness to travel occasionally (approx. 10%)
What we offer:
- Competitive base salary and performance-based compensation
- Opportunity to work with enterprise clients and cutting-edge SAP technologies
- Collaborative, dynamic team culture with growth opportunities
- Flexible work options
- Learning and development support
- Competitive benefits including medical/dental coverage, 401K, commuter reimbursement
- Attractive office location in downtown Seattle