Prepare and regularly distribute Customer Statements of Account (Aging Reports), including through the GetPaid application.
Organize and participate in credit management (debtor review) meetings with the local Sales team and other relevant stakeholders.
Ensure PDR targets are achieved by implementing and analyzing customer collection strategies, including regular accounts receivable follow-ups and reporting.
Propose customers for legal action (including issuance of demand notices) and follow up with the GM, CFO, and Legal Counsel as required.
Support DO/BL release processes by conducting financial reviews and validating or rejecting release requests.
Review credit applications and follow up on the relevant approval processes.
Perform reconciliations between container deposits and containers out on a quarterly basis.
Identify, monitor, and follow up on the resolution of customer disputes.
Investigate and resolve unidentified and unapplied transactions, including matching and clearing items in customer accounts.
Receive and assess customer requests relating to container revolving deposit contracts and creditworthiness, including the review of container guarantees.
Monitor and follow up on container deposit refund requests to ensure timely processing.
Reconcile container deposits and refunds and facilitate the clearing of related transactions.
Maintain professional communication with customers and other stakeholders, including engagement through calls, meetings, and written correspondence.
Perform any other duties and responsibilities as may be assigned by the employer from time to time.