Customer Master Data Specialist

About Us

SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com.

Customer Master Data Specialist

Job Description

About the Role:

As a Customer Master Data Specialist, you will ensure the availability, integrity, and searchability of customer information across global systems. Sitting within SUSE’s Data Excellence Team, you will serve as a key operational anchor, collaborating with Field Sales, Sales Operations, FinOps, and IT to maintain database hygiene, triage data quality issues, and support compliance.

Please note: this is a 12-months fixed-term employment contract with benefits.

What You'll Do

• Account Governance & Compliance Validation: Review and approve high volumes of global customer account requests across Jira, Salesforce, and team inboxes (~800 emails/month). Ensure data accuracy (names, addresses, website verification) while conducting critical legal compliance checks, including Descartes embargo screening and systemic VAT number verifications.
• Database Deduplication & Hierarchy Management: Structure complex customer data frameworks by building corporate hierarchies (Top accounts and MCNs). Proactively drive deduplication efforts by auditing, staging, and preparing multi-tier accounts for merging to maintain database hygiene.
• Cross-Functional Collaboration & Stakeholder Support: Partner closely with FinOps, RevOps, Product Ops, and Legal departments globally. Resolve data anomalies, streamline order-to-cash workflows, and eliminate data bottlenecks during high-pressure monthly, quarterly, and year-end close cycles.
• Proactive Data Quality Monitoring: Conduct daily and weekly sanity checks on Customer Master Data (CMD) dashboards to monitor core data elements, identify potential scam accounts, and resolve issues before they impact ordering or sales forecasting.
• Strategic Project Execution: Actively contribute to key data integrity initiatives, including Account Hierarchy Consolidation, global partner database reviews (e.g., IBM), public account standardization, named account deduplication, and sales territory optimization.

What You'll Bring

• Education & Experience: Bachelor’s degree in Business Administration, Information Management, or a related field, with 2+ years of hands-on experience in data management, data governance, or master data operations.
• System Knowledge: Hands-on experience with Salesforce.com, Jira, and enterprise data management tools.
• Compliance & Data Hygiene Awareness: Familiarity with data governance enabling technologies, address/VAT verification tools, and compliance screening processes.
• Analytical & Technical Proficiency: Strong analytical skills with proficiency in desktop data analysis, formatting, and dashboard monitoring.
• Collaboration & Communication: Excellent communication and interpersonal skills, with the ability to navigate complex decision points and foster a data-driven culture across global teams.
• Detail & Process Orientation: Exceptional organizational skills with a proactive "can-do" attitude focused on continuous process improvement.

Job

Information Technology

What We Offer

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. 

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.  

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now! 

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.  

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values

SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.

Choice

We are continuously making choice happen

We are accountable for our choices

We never get complacent

Community

Nobody is smarter than everybody

We embrace diversity of thought

We are “open source first, upstream first” where collaboration benefits all

Trust

We are trusted to deliver with integrity

We offer trust by default, and do not wait for it to be earned

We foster an environment where everyone trusts each other

Innovation

We foster a culture of experimentation, and embrace change by challenging the norm

We are committed to continuous improvement, creativity and adaptability

Ideas are great, but without execution they are just ideas