Customer Care Specialist with Portuguese

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Customer Care Specialist with Portuguese is responsible for managing and resolving customer queries related to billing, payments, credit notes and account balances. The role ensures timely and accurate resolution of issues, supports cash collections and contributes to a positive customer experience while maintaining strong internal controls.

Why Join This Team:

• Permanent full-time contract
• Flexible hybrid/remote working model
• Competitive salary and bonus scheme
• Generous relocation package
• Friendly and flexible work environment
• Work from home policy in place
• Flexible working hours

What You Will Do:

• Handle customer queries related to invoices, payments, credit notes and disputes.
• Investigate issues and coordinate with the internal teams (Billing, Collections, Logistics, Sales, etc).
• Resolve queries within the agreed SLA and maintain accurate documentation.
• Support collections by removing blockers to cash.
• Identifying recurring issues and contribute to process improvements.
• To ensure strict adherence to Internal Controls & Sarbox requirements.

What You Need to Succeed:

• A minimum of 1 year experience within a finance organization.
• Understanding of Order-to-Cash and Accounts Receivables processes.
• Fluency in English and Portuguese, both written and verbal.
• Experience with ERP system (SAP).
• Strong analytical, communication and customer service skills.
• University Level education (desirable).