Bengaluru
About This Job
Chargebee
Location: Bengaluru, Karnataka, India
Work Mode: On-site
Industry: Financial Services,IT Services and IT Consulting,Information Services
Job Description
About Chargebee
Chargebee is a leading subscription billing and revenue management platform that powers some of the world’s fastest-growing brands, including Calendly, Hopin, Pret A Manger, Freshworks, Okta, and Study.com. Thousands of SaaS and subscription-first businesses rely on Chargebee to process billions of dollars in revenue annually.
Headquartered in San Francisco, Chargebee operates with a global, remote-first team of 500+ employees across India, the Netherlands, France, Spain, Australia, and the United States.
Backed by over $480 million in funding from Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures, Chargebee is on a mission to redefine subscription revenue operations—not just for ourselves, but for every business operating on a recurring revenue model.
Our teams build innovative, high-quality software that enables customers to scale and grow through a best-in-class subscription management platform.
Role Summar
As a Technical Success Manager (TSM), you will be the primary technical partner for a portfolio of mid-market customers. Your focus will be to drive product adoption, ensure technical success, and help customers get maximum value from the Chargebee platform.
You will work closely with Account Managers, Support, and Product teams to solve customer challenges, optimize workflows, and improve overall customer experience. This role is ideal for someone who enjoys solving business problems through technology and working closely with customers in a fast-paced SaaS environment.
Work closely with fellow TSMs to identify patterns of customer issues, touchpoint dependencies and product gaps and make recommendations with leadership to solve it via product resolutions and AI automations
Key Responsibilities
Act as the primary technical point of contact (SPOC) for assigned mid-market customerDrive product adoption and usage by guiding customers on best practices and relevant featureUnderstand customer workflows and provide practical, scalable solutions aligned with their use casePartner with Account Managers to support customer retention, satisfaction, and growMonitor account health, support tickets, and proactively address technical risks or gapsConduct periodic account reviews to identify optimization opportunitiAssist customers with integrations, configurations, and troubleshooting (APIs, workflows, billing setupWork closely with Support, Product, and Engineering teams to resolve issues efficientlyCapture and share customer feedback to influence product improvementsSupport onboarding and implementation teams to ensure a smooth customer journey
Requirements
5-8 years of experience in Technical Success, Solutions Consulting, Support, or similar roles in SaaSStrong understanding of APIs, integrations, and SaaS workflowsFamiliarity with subscription billing, payments, or fintech ecosystems is a plusProven ability to manage multiple customer accounts and prioritize effectivelyStrong problem-solving and troubleshooting skillsExcellent communication skills with the ability to work with both technical and business stakeholdersCustomer-first mindset with a focus on delivering long-term valueBasic project management and stakeholder coordination skills