Job Purpose
Stevin Rock is seeking a skilled Applications Analyst to join our IT team. The successful candidate will be responsible for the administration, maintenance, support, and enhancement of enterprise applications, including ERP, CRM, and mining-specific applications. This role ensures optimal system performance, seamless integration, and provides user support across various platforms.
Key Responsibilities
Application Administration and Maintenance:
- Administer, maintain, and enhance ERP, CRM, and other critical applications.
- Troubleshoot and resolve application-level issues, ensuring minimal downtime.
- Work with vendors to deploy patches, updates, and integrations effectively.
- Ensure high availability and optimal performance of IIS-based applications.
Data Management And Reporting
- Develop custom reports and dashboards using Microsoft Power BI, integrating data from multiple sources.
- Optimize SQL queries and stored procedures for data extraction and analysis.
- Ensure data consistency and security across all integrated systems.
- Design and implement seamless integrations between ERP, CRM, and other internal systems.
System Integration And Automation
- Work on API configurations, data mappings, and workflow automation.
- Utilize Power Apps for automation and business process enhancement.
- Coordinate with vendors and developers for enhancements and troubleshooting.
- Maintain and update the company website, ensuring proper functionality, SEO, and content accuracy.
User Support And Training
- Provide technical support and training for end-users on enterprise applications.
- Implement and monitor IT policies, application security best practices, and compliance measures.
- Develop and maintain user training materials and documentation.
- Conduct training sessions and workshops for end-users.
Project Management
- Plan and execute application-related projects, ensuring they are completed on time and within budget.
- Monitor project progress and provide regular updates to stakeholders.
- Identify and mitigate potential risks and issues that may impact project success.
- Ensure all project deliverables meet quality standards and business requirements.
Educational Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field.
Professional Qualifications/Certifications
- Preferred Microsoft Power Apps & Power BI, Microsoft SQL Server, ERP/CRM Vendor-Specific Certifications.
Experience
- 7-8 years of experience in application administration and support.
- Expertise in SQL Server & Database Management, Microsoft Power Apps & Power BI, ERP & CRM Administration, IIS Applications & Web Services, System Integration & API Management, Mining & Industrial Software, Application Security & Compliance.
Other Requirements
- Fluent in English.
- Driving License.
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