Analista de Logistica e Atendimento ao Cliente Junior ou pleno

About Us

AB Enzymes, as a subsidiary of Associated British Foods, is a leading company in the innovation and production of enzymes worldwide. Operating in the biotechnology industry we are an important partner for customers in the application of food, animal feed and industrial enzymes. With our expertise in the global enzymes business, we help our customers to make their industrial processes more sustainable, environmentally friendly and efficient. Product excellence and innovation are among our key strengths while our passion for science and customer-focused solutions is what drives us.

Our global headquarters are in Darmstadt, Germany with offices and lab spaces. Our manufacturing site is located in Finland (north of Helsinki) where our enzymes are being produced and researched. We are striving to leverage our strong growth prospects, state-of-the-art R&D, flat structure, and a thriving and employee-focused culture to bring on board talents who are motivated to contribute to our collective success, develop themselves, and want to make a real difference. For more information visit our website www.abenzymes.com.

The Role

As a Customer Service & Logistics Specialist, you will be responsible for managing customer service and sales order processes while maintaining strong customer relationships and supporting logistics operations. Acting as an important link between customers, sales, supply chain, and logistics providers, you will help ensure a high level of customer satisfaction and operational excellence.

This role is located in Curitiba, Brazil and requires on-site presence on four days per week.

Your Responsibilities:

• Manage customer orders and sales order processes in SAP
• Ensure timely order fulfillment, invoicing, and delivery coordination
• Act as the main contact for customer inquiries and support requests
• Coordinate shipments and collaborate with external logistics providers
• Maintain customer master data and related documentation
• Support complaint handling and provide product-related information to customers
• Work closely with Sales, Supply Chain, and Quality teams to ensure excellent customer service

About You

• Bachelor's degree in Business Administration, Foreign Trade, Logistics, Supply Chain Management, or a related field
• Minimum 3 years of relevant professional experience
• Experience working with ERP systems, preferably SAP
• Good MS Office skills
• Native Portuguese speaker
• Intermediate business English
• Spanish language skills are an advantage
• Strong analytical and organizational skills
• Customer-focused, proactive, and detail-oriented mindset
• Excellent communication and teamwork skills

Why Us

• An opportunity in an exciting and growing industry with business development prospects which are based on a future proof & sustainable technology
• An international working environment with the chance to further develop yourself personally and professionally
• A challenging and multifaceted employment opportunity with long-term perspective in a fast-growing leading company in the enzyme industry
• A progressive, team-oriented management which supports you through open communication and accessibility
• A modern, creative and innovative company that achieves success through its people
• You will find a collaborative and open-minded culture, flat hierarchies and a ‘people first’ attitude
• Future career opportunities through our ABF network
• The possibility to mobile working

We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.

If you are interested in this position, we look forward to receiving your application together with your salary expectations.