Desktop Support Engineer

Role :: Field services Technician L2

Location :: Boise, ID

Type :: Fulltime

Job Description

Must Have Technical/Functional Skills:

• Desktop/deskside and onsite field support
• Windows, Mac, basic Linux, Microsoft 365, AD, VPN/network basics
• Printer/secure print support
• SCCM/MECM, Intune, JAMF, MyPC Health Check, and ServiceNow
• Imaging/reimaging, hardware break-fix, IMACD, asset management, PC refresh
• SOP/KB adherence, SLA/OLA, safety, ESD, and customer communication expectations
• Desktop support, Field services, Deskside support, Printer support, Reimages

Required Skills

• L2 onsite/deskside support responsibilities
• Ticket handling in ServiceNow with SLA and documentation expectations
• Hardware break-fix, imaging/reimaging, PC refresh, IMACD, and new hire/termination support
• Printer and secure print troubleshooting
• Asset tagging, inventory, loaner device tracking, returns, and vendor coordination
• SOP, KB, security, ESD/safety, and site compliance adherence
• Collaboration with Service Desk, L3, network, endpoint, application, and infrastructure teams