Welcome Host

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are seeking an exceptional Front of House Welcome Host to become the face of a prestigious building in Central London.

As the first point of contact for clients, visitors, and stakeholders, you will take full responsibility for delivering a seamless and first-class reception experience. This is a highly visible role where professionalism, attention to detail, and outstanding customer service are essential.

Working closely with the client team and service partners, you will play a key role in ensuring the smooth day-to-day operation of the workplace while creating a welcoming, engaging, and memorable experience for every guest who enters the building.

This opportunity is ideally suited to a polished hospitality professional who is passionate about delivering five-star service and thrives in a luxury, customer-focused environment.

Key Responsibilities

• Deliver a warm, professional, and personalised welcome to all visitors, clients, and stakeholders.
• Act as the face of the business, creating a positive and lasting first impression.
• Manage front-of-house operations and reception services to the highest standard.
• Ensure all guests receive a seamless arrival and departure experience.
• Build strong relationships with clients, occupiers, visitors, and internal teams.
• Anticipate guest needs and proactively resolve requests with a solutions-focused approach.
• Support the client team and service partners with the smooth running of daily operations.
• Maintain immaculate presentation standards across reception and client-facing areas.
• Handle enquiries professionally, ensuring prompt and effective communication.
• Uphold health, safety, and security procedures at all times.
• Contribute to a culture of excellence by continuously identifying opportunities to enhance the guest experience.

Hours: 40 hours per week, 8am - 5pm (1 hour lunch)

Salary: £36,000 per annum

Qualifications

We are looking for individuals who genuinely enjoy creating exceptional customer experiences and have a natural ability to engage with people at all levels.

You will be an experienced and highly polished hospitality professional who understands what world-class service looks like and can consistently deliver it.

Skills & Experience

• Previous experience within luxury hospitality, boutique hotels, private members' clubs, premium corporate reception, aviation, or high-end customer service environments.
• Passionate about delivering exceptional customer service and guest experiences.
• Immaculate personal presentation and professional demeanour.
• Outstanding communication and interpersonal skills.
• Proven ability to build strong relationships with clients, visitors, and stakeholders.
• Strong organisational skills and excellent attention to detail.
• Ability to remain calm, professional, and proactive in a fast-paced environment.
• Confident using initiative and anticipating the needs of others before they arise.
• Positive, team-oriented approach with a commitment to service excellence.

What We're Looking For

The successful candidate will bring the standards and service mindset associated with a five-star hotel or boutique hospitality environment and translate them into a premium corporate workplace setting.

You will be passionate about creating memorable experiences, delivering personalised service, and ensuring every visitor receives an exceptional welcome that reflects the high standards of the business.

If you take pride in providing world-class hospitality and are looking for an opportunity to make a genuine impact within a prestigious environment, we'd love to hear from you.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.