Job Description
Join our IT Service Desk team and play a key role in supporting a dynamic, enterprise-scale IT environment. As an IT Service Desk Administrator, you'll gain broad exposure to a wide range of technologies across the WAG Group, including Microsoft on-premises and Azure cloud services, security tools, and JIRA. Working alongside experienced IT professionals, you'll contribute to system improvements, support onboarding activities, and help deliver reliable IT services that keep our business running smoothly.
Job Requirements
- At least 1 year of experience with providing IT services
- Communicative (spoken/written) English / Hungarian mandatory, Romanian desirable, additional languages are an advantage
- Previous Experience of M365 Suite Administration
- Experience with Desktop and Mobile Support
- Knowledge of MDM Solutions; JAMF/Intune is advantageous
- Knowledge of Windows and iOS Operating systems
- Working knowledge of Networking and Security concepts is advantageous
Job Responsibilities
- Receive requests based on company needs via defined channels, processes, and tools
- Supporting evaluation, sorting, and forwarding requests and incidents to further level of support
- Supporting the incident management of the company's IT issues
- Preparation of relevant user workplace (SW, HW, etc.) documentation
- Keep SLAs/KPIs defined by contracts, internal rules, or by the manager
- Regularly report to manager or leader
- Cooperate with all parties involved in internal processes or task solutions
Job Benefits
WHY JOIN US?
At Eurowag Group, we value our employees' well-being and professional growth.
EW is diverse, disruptive, and still evolving; we choose newcomers by skill and whether they can be honest colleagues through shared values. What's more, you will have an opportunity to influence the direction of our company through your ideas.
WE TAKE GOOD CARE OF PEOPLE, AND OUR BENEFITS ARE PERFECT PROOF OF THAT:
- System of benefits with an annual budget of 1150 EUR for full-time employment (SZÉP card allowance)
- Paid holidays according to Hungarian regulations, 25 days of annual paid holidays instead of 20
- 3 health days per year (no certification needed – can be used freely)
- Commuting allowance (maximized to the limit allowed by law) – 30 HUF/km
- Financial support for glasses – 100 EUR
- 1 extra day off (Founder's Day)
- 1 day for volunteering activity
- Hybrid working in our office, flexible working hours
- Referral Rewards through our 'Go Far' scheme
- Learning and development opportunities such as language and functional training, mentoring, coaching (Nadia, LinkedIn Learning)
- Philanthropy project - each employee is entitled to allocate money from the Eurowag fund to a charitable organization or cause of their choice
- Mojra - we support your mental health. If there is anything you want to discuss with a mental health professional, we offer free, anonymous psychological counseling with experts
- Teambuilding