Role : Senior Desktop Support Engineer (Windows 10 to 11 Upgrade)
Position : W2 Contract
Experience : 5+ Years
Location : Fremont , CA - Onsite
Key Responsibilities
- Perform Windows 10 to Windows 11 upgrades on laptops and desktops
- Provide onsite desktop support for end users during and after migration
- Troubleshoot OS, hardware, and application-related issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Ensure data backup and integrity before performing upgrades
- Track and update asset and upgrade status reports
- Coordinate with IT teams for escalation and issue resolution
- Deliver excellent customer support and communication
Lead Responsibilities (For Lead Role Only)
- Manage and coordinate upgrade activities across all locations
- Assign tasks and monitor progress of desktop support engineers
- Act as the primary point of contact for stakeholders
- Ensure project timelines, quality, and SLA adherence
- Provide reporting on project status, risks, and completion metrics
Required Skills & Qualifications
- Strong experience in Windows OS upgrades (Windows 10 to Windows 11)
- Hands-on experience in desktop/laptop support and troubleshooting
- Knowledge of hardware, drivers, and system configurations
- Familiarity with ticketing tools (e.g., ServiceNow or similar)
- Good understanding of networking basics (LAN/Wi-Fi, VPN)
- Strong communication and user support skills
Experience Requirements
- Lead Desktop Support Engineer: 5+ years of experience with team handling
Project Details
- Total Devices: 1,149 (Laptops + Desktops)
- Work Schedule: 40 hours per week (Onsite)
- Location Requirement: Candidates must be willing to work from client locations
Preferred Qualifications
- Experience in large-scale OS migration projects
- Certifications such as Microsoft Certified: Modern Desktop Administrator (preferred)
- Experience working in enterprise IT environments