Technical Product Repair Specialist I

Technical Product Repair Specialist I

Laerdal Medical Benefits Include:

• Generous PTO & Holidays
• Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY based office

Position Overview:

The Technical Product Repair Specialist I plays a vital role in repairing, troubleshooting, and maintaining Laerdal’s industry‑leading medical simulation products. This hands‑on technical position is responsible for diagnosing hardware and software issues, ensuring all products meet quality standards, and delivering timely and effective repair solutions for customers. The role also includes managing incoming and outgoing repair shipments, documenting work accurately, and collaborating with internal teams to support new product testing and continuous improvement. This position is ideal for individuals with strong technical aptitude, problem‑solving skills, and a commitment to providing high‑quality service.

Responsibilities:

Product Repair & Technical Support

• Repair, calibrate, and maintain medical devices and simulation equipment.
• Diagnose and resolve hardware, software, and networking issues.
• Perform quality testing to ensure repaired products meet performance standards.
• Support warranty and non‑warranty service needs and assist with new product testing.

Customer Communication & Service

• Provide clear updates to customers on repair status, diagnostics, and shipping.
• Generate quotes for out‑of‑warranty repairs and manage timely follow‑up.
• Deliver service aligned with Laerdal Values and strong customer satisfaction.

Repair Workflow & Documentation

• Log and track repair cases in the ERP system, prioritizing and escalating as needed.
• Maintain accurate repair records, inventory documentation, and cycle counts.
• Organize, label, and store inventory in designated areas.

Requirements:

• Minimum of 1-year experience in a technical support/computer repair environment preferred
• 2-year technology degree and post school experience preferred
• Computer networking experience/knowledge
• Strong computer literacy skills (Microsoft platform) with an emphasis on software knowledge, installations and use.
• Strong customer service-oriented attitude along with excellent telephone presence
• Excellent verbal and written communication skills
• Ability to lift, carry, and move equipment or packages up to 40–50 lbs.
• Ability to stand for extended periods while performing repair tasks.
• Ability to operate hand tools / power tools and testing equipment required for diagnostics, repair, and assembly.

Salary Range: $50,000 - $55,000, eligible 7% annual bonus

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.