Billing Operations Lead
Hydra Host is a fast-growing technology company building the infrastructure layer of the AI economy. We connect a global network of independent data centers to AI and high-performance computing demand, handling everything from procurement and deployment to orchestration, billing, and customer management, so operators can turn idle GPU capacity into revenue.
As compute volume moves across our marketplace and our customer base grows worldwide, accurate billing and financial operations are critical to our success. We are looking for a Billing Operations Lead to help build and scale the operational foundation behind our billing, payment, and revenue processes.
Position Overview
The Billing Operations Lead will own the day-to-day operational layer of Hydra Host’s billing and payment workflows. This person will ensure invoices, payouts, reconciliations, credits, refunds, and usage-based billing are accurate, timely, and audit-ready.
This role is ideal for someone with a strong accounting or finance background, preferably in FinTech, payments, SaaS, or technology operations. The ideal candidate is comfortable working across Finance, Product, Engineering, and Customer Support, and can translate operational billing problems into scalable process improvements.
Exposure to software engineering, APIs, databases, SQL, or billing systems is a strong plus, as this role will partner closely with Engineering to improve automation, reporting, and billing platform reliability.
Key Responsibilities
Billing Operations & Accuracy
- Own billing operations across customer invoicing, usage-based GPU rental billing, credits, refunds, renewals, and partner/operator payouts.
- Reconcile billing activity, payment processor records, payouts, and finance records, investigating and resolving discrepancies before month-end close.
- Ensure billing aligns with contract terms, metered utilization, pricing schedules, and revenue recognition requirements.
- Build and maintain controls, checks, and playbooks that keep billing and payment operations accurate, reliable, and audit-ready.
- Identify and resolve billing breaks, settlement delays, fee discrepancies, mismatched payouts, and invoice errors.
Accounting & Financial Operations
- Partner closely with Finance and Accounting to support month-end close, reconciliations, accruals, revenue reporting, and audit readiness.
- Prepare and review billing-related reports, schedules, and supporting documentation for finance leadership.
- Ensure billing and payment data is complete, accurate, and aligned with accounting records.
- Support process improvements that strengthen internal controls and financial reporting accuracy.
Customer Billing & Payment Resolution
- Own complex billing and payment inquiries end to end: investigate, resolve, and communicate clearly with customers.
- Manage disputes and chargebacks, including evidence gathering, representments, tracking outcomes, and root-cause analysis.
- Act as the escalation point for Customer Support on difficult billing, payment, and account reconciliation issues.
- Run dunning and failed-payment recovery processes to reduce involuntary churn and aging receivables.
Cross-Functional Leadership
- Serve as the operational bridge between Finance, Product, Engineering, Customer Support, and Compliance/KYC functions.
- Translate billing and payment operational issues into concrete tooling, automation, and reporting requirements for Engineering.
- Partner with Product and Engineering teams to improve billing platform workflows, invoice generation, payment tracking, and reconciliation automation.
- Define and report key billing operations metrics, including reconciliation break aging, chargeback rate, recovery rate, DSO, invoice accuracy, and time to resolution.
Required Qualifications
- 5+ years of experience in billing operations, finance operations, accounting, payment operations, or revenue operations.
- Strong accounting background, preferably with experience in FinTech, payments, SaaS, subscription billing, or technology-enabled financial operations.
- Experience with invoicing, reconciliations, accruals, revenue-related reporting, and financial controls.
- Hands-on experience resolving billing discrepancies, disputes, chargebacks, payment exceptions, and customer billing issues.
- Familiarity with payment processors, PSPs, billing platforms, and concepts such as usage-based billing, proration, refunds, credits, and dunning.
- Strong spreadsheet and data skills; comfortable working with billing exports, reconciliations, and operational reports.
- Clear written and verbal communication skills, with the ability to work effectively with Finance, Engineering, Product, and customers.
Preferred Qualifications
- Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field.
- CPA, CMA, or equivalent accounting/finance credential is a plus.
- Experience in FinTech, payment processing, SaaS billing, marketplace billing, or multi-party payment flows.
- Exposure to software engineering concepts, APIs, databases, SQL, billing systems, ERP systems, or financial data integrations.
- Experience partnering with engineering teams to automate billing, reconciliation, reporting, or financial operations workflows.
- Familiarity with usage-based or consumption billing models, ideally in cloud, compute, infrastructure, or SaaS.
- Experience as an early operations or finance hire who helped build scalable billing processes in a growing company.
- Interest in or familiarity with GPU, AI compute infrastructure, or cloud infrastructure businesses.
What We Offer
- A high-ownership role where billing operations are treated as a core business priority.
- Direct partnership with Finance, Product, Engineering, and Customer Support leadership.
- Competitive compensation and comprehensive benefits.
- Flexibility to work remotely.
- The opportunity to help build the financial operations backbone of a rapidly scaling AI infrastructure company.