Club Receptionist

Be Part of a Legacy Bigger Than the Game

At Al-Qadsiah Club we create more than teams! We’re crafting a legacy that goes beyond the game, making an impact both on and off the field. Driven by ambition, synergy, and innovation, we aim to inspire generations while shaping the future of Saudi sports.

This is more than just a job! It’s an opportunity to be part of something larger than yourself. At Al-Qadsiah, you’ll play a key role in shaping our legacy, contributing to the nation’s sports vision, and making history every step of the way.

1. Position Purpose

The Club Receptionist – Main Reception is responsible for managing the club's main reception area and acting as the first point of contact for visitors, staff, guests, contractors and external stakeholders.

The role ensures a professional and welcoming reception experience while supporting visitor management, access coordination, internal communication and daily operational requirements in line with the club's standards and approved procedures.

2. Key Responsibilities

A. Main Reception Operations

• Manage the main reception desk and maintain a professional front-of-house presence during working hours.

• Welcome and assist visitors, staff, VIP guests, contractors and approved external stakeholders in a courteous manner.

• Ensure the reception area remains clean, organized, presentable and aligned with the club's image.

• Provide basic guidance to visitors and direct them to the correct department, meeting room, office or contact person.

• Support day-to-day operational requirements raised at the reception desk.

• Perform any additional duties assigned by the Operations Department.

B. Visitor and Access Coordination

• Register visitors and maintain accurate visitor logs in coordination with the Security and Operations teams.

• Coordinate with Security to support proper implementation of visitor access and guest entry procedures.

• Confirm visitor details with the relevant internal contact before granting or coordinating access.

• Support access arrangements for official meetings, VIP visits, matchday activities and club events when required.

• Report visitor concerns, access issues, unusual observations or operational incidents to the direct supervisor.

• Maintain confidentiality when handling visitor information, access records and internal communications.

C. Communication and Administrative Support

• Answer incoming calls, handle general inquiries and transfer calls to relevant departments or personnel.

• Receive and direct documents, deliveries and correspondence when required.

• Coordinate visitor arrivals, meeting schedules and basic guest requirements with internal departments.

• Maintain clear and professional communication with staff, visitors, contractors and service providers.

• Escalate sensitive or urgent matters to the Operations Supervisor or Operations Manager.

D. Support for Meetings, Events and Official Visits

• Support reception arrangements for official meetings, internal programs, VIP visits, matchdays and club events.

• Coordinate arrival information, visitor lists and meeting room directions with concerned departments.

• Assist with basic front-of-house arrangements, including guest flow, waiting area readiness and visitor guidance.

• Follow up with hospitality, housekeeping, security and facilities teams when support is required.

• Document any observations or additional requirements raised during meetings, visits or events.

E. Facility Presentation and Service Follow-up

• Monitor the reception area, main entrance, waiting areas and related shared spaces during working hours.

• Report cleanliness, maintenance, lighting, air conditioning, furniture or safety observations as required.

• Coordinate with housekeeping, maintenance or facility teams to resolve minor service requirements.

• Ensure emergency routes, entrance areas and visitor movement routes remain clear and safe.

• Support the club's professional standards for front office presentation and visitor experience.

F. Documentation and Reporting

• Maintain visitor logs, reception notes, call records or handover information as instructed by the line manager.

• Document access observations, complaints, incidents, pending items and required follow-up actions.

• Provide clear handover to the next shift or relevant Operations team member when required.

• Ensure reception records are accurate, confidential and available for operational review.

• Support the implementation of SOPs related to reception, access control, communication and reporting.

Requirements

3. Required Qualifications

• Diploma or Bachelor's degree in Business Administration, Hospitality, Public Relations, Sports Management or a related field.

• Previous experience in reception, customer service, hospitality, front office or sports club operations is preferred.

• Good communication skills in Arabic and English.

• Good knowledge of Microsoft Office and basic administrative systems.

• Ability to work during events, matchdays, weekends or holidays when required.

4. Required Skills and Competencies

• Professional appearance and strong communication skills.

• Customer service and hospitality mindset.

• Ability to deal professionally with visitors, staff, VIP guests, contractors and stakeholders.

• Good organizational and coordination skills.

• Ability to work under pressure during busy periods, events and official visits.

• Attention to detail and commitment to procedures.

• Discretion, confidentiality, teamwork, flexibility and positive attitude.

5. Key Performance Indicators

• Reception readiness and professional presentation during working hours.

• Accuracy and completeness of visitor logs and access records.

• Response time to visitor inquiries, calls and reception requests.

• Quality of coordination with Security, Operations and internal departments.

• Compliance with visitor access, confidentiality and safety procedures.

• Number of unresolved reception observations or repeated complaints.

• Quality and timeliness of handover, reporting and follow-up actions.

• User and visitor satisfaction with reception support and front-of-house service.

6. Working Conditions

• The role is front-of-house and requires continuous presence at the main reception area.

• The role requires professional interaction with visitors, staff, VIP guests, contractors and service providers.

• Weekend, matchday, event and holiday support may be required based on club requirements.

• The employee must remain available during assigned working hours to respond to reception and access requirements.

• The role requires coordination with Operations, Security, Housekeeping, Hospitality, Facility Management and internal departments.

7. Overall Purpose of the Role

The overall purpose of the Club Receptionist – Main Reception role is to ensure a professional, organized and welcoming reception experience, maintain proper visitor and access coordination, support internal communication, and ensure that all reception-related observations, requests and records are handled accurately and escalated in a timely manner.

Benefits

Why Join Al-Qadsiah?

• Be Part of the Legacy: Join a club that’s redefining the future of Saudi sports, striving to lead the competition and set new standards of excellence.

• Experience the Culture: Thrive in an environment that values quality, accountability, diversity, synergy, innovation, and ambition, while embracing harmony. This is the Qadsiah Way.