Helpdesk Specialist (M365 & Desktop Support)
Location: Bratislava, Slovakia
Contract Duration: 2 Years
Rate: €150 per day
We are seeking an experienced Helpdesk Specialist to join a leading public sector organisation based in Bratislava
Key Responsibilities
- Provide technical support for hardware, software, networking, and end-user devices. [
- Monitor and manage support ticket queues and telephone support requests.
- Troubleshoot and resolve issues relating to Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint.
- Maintain accurate documentation of incidents, requests, and resolutions. [
- Support laptop deployments, ICT equipment distribution, asset management, and inventory tracking.
- Prepare and reconfigure devices for re-use, including device wiping and setup.
- Assist with office moves and workstation setups when required.
- Set up and support audio-visual equipment for meetings and conference facilities.
- Create and maintain knowledge base articles and user guides.
- Deliver user training and provide ad-hoc ICT support as requiredEssential Skills & Experience
Experience:
- Minimum 3 years' experience in a Service Desk or IT Support environment. Minimum 3 years' experience supporting desktop deployments and end-user devices.
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint)
- Windows and macOS operating systems
- Microsoft Azure environments and related services
- Desktop hardware troubleshooting and support
- Software installation, printers, and network connectivity troubleshooting
If this sounds like a good fit, please apply or reach out for a confidential discussion. We are happy to share further details about our client and the role.