Product Manager

The ideal candidate will analyze, review, and implement changes to websites so they are optimized for search engines. This candidate will be able to implement actionable strategies that will improve site visibility.

Exact compensation may vary based on several factors, including skills, experience, and education.

• Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.

Position: Product Manager - Customer Experience

Openings: Contract through December + extensions through 2027

Rate: 50-60HR

Location: Hybrid, 3x a week on-site in NJ, NYC or Miami FL

● Bachelor's degree or equivalent work experience.

● Five or more years of relevant work experience in digital commerce, digital sales enablement, product management, or conversion optimization.

● Demonstrated experience writing detailed business requirements, digital briefs, or user stories for digital products or sales flows.

● Proven record of digital optimization, conversion rate optimization (CRO), or friction hunting in a fast-paced retail or e-commerce environment.

● Experience with agile methodology and project management tools.

● Proficiency in leveraging modern AI productivity tools to optimize operational workflows, generate user stories, and reduce manual processes.

● Experience with Asana and the Google Suite.

● Strong collaborative and communicative ski ls to navigate complex initiatives with cross-functional stakeholder groups.

PLUSSES:

● A degree in Business, Marketing, Digital Commerce, or a related field.

● Ability to digest and translate complex commercial and technical requirements into intuitive digital experiences.

● Experience working with digital analytics, catalog management, or A/B testing platforms such as Quantum Metric, Adobe Target, or AEM/DCM.

● AI Tool Proficiency & Workflow Innovation: Hands-on experience leveraging modern generative AI tools and LLMs (e.g., ChatGPT, Gemini, Claude, Notebook LM) to accelerate technical writing and business requirements creation. Demonstrated ability to proactively identify, pilot, and implement emerging AI technologies to streamline digital operations, automate manual processes, and drive channel performance.

Job Description

The Lead Experience Manager leads a team responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Your job will involve understanding our customer needs and stakeholders while creating strategies and leading our team to implement exceptional experiences across the customer lifecycle, which includes the Shopping, Onboarding, and Managing customer journeys. The Lead Experience Manager is responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Be able to develop a customer-first strategy and roadmap to transform ‘core initiatives’ into best-in-class user experiences. Analyzes customer behavior data to identify insights on performance and opportunities, build workflow models and develop autonomous processes to increase speed to market. Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, Experience Design, Marketing, and Channel partners. Convert strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions. Organizes feature backlog to optimize delivery in alignment with business priorities across teams.