IT Field Operations Technican

Founded in 1929, Yazaki is a global Japanese leader in full‑system wire harness, electrical and data solutions that enable safe, reliable and efficient mobility. With more than 235,000 employees across 45 countries, we are trusted by the world’s major car manufacturers for our consistent quality, operational excellence and decades‑long partnerships.

Our EMEA Headquarters in Lummen plays a central role in managing a regional organization of over 46,000 employees and more than €3 billion in annual sales. From Lummen, we coordinate complex operations across EMEA and ensure that customers receive the dependable support, responsiveness and long‑term value they expect from Yazaki.

What truly sets us apart is our commitment to people, both our customers and our teams. We work side‑by‑side with our customers to build lasting relationships and deliver solutions they can rely on throughout the lifecycle of their vehicles. Inside Yazaki, our employees are the cornerstone of our success. Their expertise, dedication and collaboration drive our performance every day.

As a family‑owned company, we foster an environment built on respect, stability, and growth, where each colleague has the opportunity to make a meaningful contribution to a global automotive leader.

To strengthen our team, we are looking for IT Filed Operations Technician to join our Y‑EMEA Headquarters in Lummen.

As an IT technician, you will have the following responsibilities and main activities:

1) IT Operational Tasks

Provide first-line support for local users as well as remote support for users in the region.

• Hardware and software support on site;
• Support and maintenance for laptops, desktops, (imaging/reimaging), MDF's, and mobile phones

Key responsibilities:

• Perform maintenance on server and network equipment.
• Handle and resolve tickets according to established KPIs.
• Provide occasional out-of-office-hours support when required.
• Execute daily tasks assigned by management, users, or external sources within the defined area of responsibility (Hardware/Software).
• Take appropriate actions, perform maintenance, and apply updates to configuration items to ensure business continuity and information security.
• Participate in the IT Hotline Service as needed.

2) IT Services and Projects

Provide high quality with respect to IT services and project.

Key responsibilities:

• Provide end-user training and deliver technical support related to infrastructure projects.
• Work closely with IT management to achieve organizational goals.
• Support and collaborate on IT projects.
• Cooperate on business-related projects within the IT scope.
• Enforce an promote IT security standards.

3) IT Administrative and Technical Tasks

Key responsibilities:

• Execute moderately complex, predefined tasks across a variety of contexts, including, some non-routine activities.
• Improve and adapt existing methods and processes based on practical experience and observed needs.

4) IT Assets Management

Support IT management in the following areas:

Key responsibilities:

• Management of IT-related assets, including assignment, inventory control, and full lifecycle management.
• Ensuring compliance with software licensing requirements.
• Performing software audits and maintaining accurate records.

To successfully perform in this role, the role requires strong competencies to ensure success in a dynamic work environment:

• Strong knowledge in work area
• Interpersonal and communication skills
• Analytical and problem solving skills
• Interpersonal and communication skills
• Team-player
• The ability to work under pressure
• Attention to detail
• Working in a Multinational environment.

In addition the following qualifications are required to perform this role:

• A bachelor degree in IT or Computer Science
• 2-3 years of relevant experience is an advantage, however not required
• Professional experience in Ticketing Systems
• Relevant experience in Hardware Support
• Relevant experience in a complex IT environment is a plus
• Fluent in Ducth and English (written and spoken).
• Strong MS Office Skills

Last but not least we offer an engaging and supportive work environment where your contributions make a real impact. Herewith an overview of what we offer:

• 1 day remote working per week.
• 17,5 additional leave days (ADV days).
• Flexible working hours: start between 7:00 - 10:00, finish from 15:00 onward.
• Hospitalization insurance: employee contribution of EUR 2,50/month, with coverage available for the whole family.
• Group insurance: 3% employer contributions, no employee contribution required.
• Company laptop
• Cafeteria plan: tailor your benefits (bike lease, multimedia, and many more)

At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.

We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!

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