Senior Customer Solutions Manager

The company

Smart Electric Vehicle Charging Solutions. That’s the business we are in!

GreenFlux offers a cloud-based charge point management SaaS solution. This software platform enables Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs) to successfully launch their respective businesses. With its offering, GreenFlux plays a pivotal role in facilitating the uptake of electric vehicles and the renewable energy revolution. To keep up with the rapid market and business expansion and to support the company’s dynamic growth, we are looking for new ambitious colleagues.

GreenFlux is part of DKV Mobility Group, a major European Mobility company, and we play a leading role in the transition towards sustainable mobility for our ‘own’ customers and those of the Group.

The job

As a Senior Customer Solutions Manager, you are the senior technical counterpart to the commercial team and a trusted advisor in complex enterprise sales processes and tenders. You work side-by-side with Sales Directors throughout the full sales cycle to shape strong commercial and technical solution proposals for prospects. You combine deep product knowledge, technical insight, and business understanding to translate customer needs into high-level functional designs, integration approaches, and solution strategies that support successful outcomes.

In this role, you identify customer needs across B2B and B2B2C use cases through tender documentation, discovery sessions, and stakeholder discussions, and translate these into technical and functional solution designs based on the GreenFlux platform. You take ownership of the technical dimension of the most strategic opportunities, including large enterprise deals, ensuring that technical risks, dependencies, security considerations, and integration requirements are clearly addressed. You also shape and continuously improve the pre-sales operating model by defining best practices across discovery, platform demonstrations, trial engagements, RFx workflow automation, and migration and integration approaches.

After a deal is closed, you partner closely with Customer Success Managers to ensure successful onboarding, adoption, and long-term growth after go-live. For strategic implementations, complex migrations, or projects involving new feature launches, you provide leadership on the technical delivery approach and help ensure continuity from pre-sales into execution. You build trusted relationships with senior customer stakeholders, and translate complex platform capabilities into meaningful business outcomes tailored to each customer’s priorities.

Main responsibilities

• Act as the senior technical counterpart to the commercial team throughout the full sales cycle
• Design and present high-level solution architectures, functional designs, and integration approaches for enterprise prospects
• Advise the commercial team on solution strategy, feasibility, delivery implications, and business impact
• Lead advanced product demo’s, technical workshops, proof-of-value engagements, and executive-level solution discussions
• Establish trusted advisor relationships with senior customer stakeholders and internal cross-functional teams
• Identify recurring customer needs, market patterns, and platform limitations, and translate these into actionable recommendations for Product and Engineering
• Act as a product and solution knowledge anchor within GreenFlux and help define best practices for the pre-sales operating model
• Provide leadership in onboarding, migration, and strategic implementation projects where technical continuity is critical

Job requirements

You are an excellent communicator with strong business acumen and the ability to balance customer needs, commercial priorities, and technical feasibility in a structured way. You are curious, highly analytical, and intrinsically motivated to solve complex customer challenges. You are able to operate confidently with both senior business stakeholders and technical experts, and you know how to translate complexity into clear recommendations and compelling solution narratives.

You bring an engineering mindset and approach challenges in a structured, analytical, and pragmatic way. At the same time, you maintain a strong commercial perspective and understand how solution decisions influence customer value, implementation success, and revenue growth. You take ownership, provide guidance in high-impact situations, and are comfortable setting direction in ambiguous environments. You recognise patterns across customer engagements and proactively use these insights to improve internal ways of working, product feedback loops, and overall execution quality.

You have

• A Bachelor’s or Master’s degree in Engineering, Business Administration, IT, or a related field
• 7+ years of experience in customer solutions, solution consulting, pre-sales, or a similar customer-facing technical role
• Proven experience supporting complex enterprise sales cycles, tenders, and strategic customer engagements
• Strong analytical, communication, and stakeholder management skills
• Experience leading technical discussions with both commercial and engineering stakeholders
• Experience with solution architecture, integrations, APIs, and migration approaches
• Ability to analyse technical issues in a practical way, including topics such as OCPP communication and platform integrations
• Experience with project leadership or implementation coordination is a strong plus
• Affinity with the EV charging industry, SaaS platforms, or energy technology is a strong plus
• Professional fluency in English, both written and verbal
• A sustainable mindset and genuine motivation to contribute to the energy transition

Our offer

Working at GreenFlux means working in a dynamic, innovative, and informal organization, where new ideas and developments move quickly and each day brings new opportunities and challenges. At Greenflux, you’ll have the chance to actively contribute to a sustainable future!

Join our revolution in mobility and energy!