We are looking for a highly organized and customer-focused Short-Term Rental Virtual Assistant who is fluent in both Japanese and English. In this role, you will support the daily operations of our short-term rental portfolio by managing guest communications, coordinating reservations, and ensuring an exceptional guest experience from booking through check-out.
If you thrive in a fast-paced environment, enjoy problem-solving, and have excellent communication skills, we'd love to hear from you.
Key Responsibilities
- Respond to guest inquiries and reservation requests in both Japanese and English.
- Manage listings and calendars across platforms such as Airbnb, Booking.com, and VRBO.
- Coordinate check-ins, check-outs, and guest support.
- Handle booking modifications, cancellations, and special requests.
- Communicate with cleaners, maintenance teams, and vendors to ensure properties are guest-ready.
- Resolve guest concerns promptly and professionally.
- Monitor occupancy, upcoming reservations, and operational tasks.
- Maintain accurate records and update property information as needed.
- Perform general administrative and operational support tasks.
Requirements
- Fluent in Japanese and English (written and spoken).
- Previous experience in short-term rentals, hospitality, customer service, or virtual assistance is preferred.
- Strong written communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Comfortable using platforms such as Airbnb, Booking.com, VRBO, Google Workspace, Slack, and property management systems (experience with Hostaway, Guesty, Hospitable, or similar is a plus).
- Ability to multitask, prioritize effectively, and work independently.
- Reliable internet connection and a quiet remote workspace.
- Willingness to work flexible hours, including weekends or holidays if required.
Preferred Qualifications
- Experience with property management systems (PMS).
- Familiarity with channel managers and dynamic pricing tools.
- Experience handling guest escalations and resolving issues professionally.
- Knowledge of the Japanese hospitality market is an advantage.
What We Offer
- Fully remote work environment.
- Competitive compensation.
- Opportunities for professional growth and career development.
- Supportive and collaborative team culture.
- Long-term opportunity with a growing short-term rental business.