Responsibilities:
- Responsible for executing all assigned service tickets and tasks according to the service procedures outlined in the Service Delivery Playbook.
- Support the end-to-end service delivery process, including task execution, validating documentation, and quality checks.
- Ensure all deliverables are aligned with client’s brand and style guidelines
- Build and execute campaigns using marketing automation software to promote products and services.
- Create tasks based on provided instructions and materials us
- Jing multiple tools (e.g., HTML, file handling, automation, email/video creation, and page setup). Task duration varies depending on complexity.
- Manage and prioritize tasks within your personal queue based on urgency (e.g., Delayed, Critical, At Risk) to meet Service Level Agreements.
- Maintain high-quality standards in task execution, ensuring error-free delivery to avoid deployment issues.
- Perform specialized reviews for content to ensure proper formatting, symbol usage, and clear communication.
- Collaborate with Subject Matter Experts for process clarifications, execution guidance, and continuous improvement
- Proactively report system errors or issues—such as template editing problems or event deletions—to the Team Lead.
- Conduct thorough peer reviews to validate task accuracy before submission for requester approval. Cross-checking content built by others to ensure accuracy and adherence to guidelines. Provide feedback and identify errors before final approval.
- Participate in community calls and integrate process updates to maintain consistency and quality in task delivery.
- Complete all mandatory training courses required by both the company and the client.
QUALIFICATIONS
- Proven skills in written and verbal communications
- Intermediate proficiency in Microsoft Office applications.
- Basic business, systems, and process analysis
- Results oriented, with a keen attention to detail
- Organized, reliable, and communicative—with high emotional intelligence and a strong commitment to client success.
- Committed to quality assurance with high work ethic
- Ability to managed time and adhere to strict SLAs
- Ability to thrive in a fast-paced environment with tight deadlines and quick turnarounds.
- Efficient and deadline-focused, consistently delivering high-caliber output.
- Excellent at prioritizing tasks and managing time effectively.
- Process oriented
- Demonstrated ability to execute A/B testing strategies effectively.
- Process-driven and capable of building a reusable library of approved code templates.
Required Competencies/Skills:
- Minimum 1 year of experience with marketing automation tools
- For email development
- with solid knowledge of HTML and CSS.
- at least 1 year of hands-on experience with email, CRM
- Proven experience using enterprise-grade email marketing platforms such as Marketo, Adobe Experience Manager, Adobe Campaign Standard, or similar.
- Skilled in using HTML text editors and troubleshooting formatting issues.
- Resourceful in extracting creative assets from Outlook .oft/.msg files, even when incomplete.
- Demonstrated understanding of marketing communications vehicles, tools and execution, both online and offline. Working knowledge of Marketo is helpful.
- Ability to articulate and evangelize services with stakeholders
- Ability to manage relationships across different stakeholders, work collaboratively and find resolutions for conflicts and issues
Required Experience:
- University degree
- 1-2 years marketing, communications, or project management experience (agency or client side)
Desired Characteristics:
- Self-starter – Have a proactive attitude and a desire to find creative solutions. Independent, solution-oriented.
- Team player – Focus on winning as a team rather than individually. Be cooperative and collaborative; able to work across cross-functional teams to deliver results.
- Open-minded – Be able to work effectively across different teams and personalities. Be flexible and adaptable especially in a fast-moving environment.
- Detail-oriented – Treat the work as your own and be able to analyze.
- Cool-headed – Be patient and even tempered.
- Drive for results – Be tough and persistent and know when to research vs. when to make a quick decision.
Client service oriented – Be positive, highly responsive, proactive and optimistic.