Apprenticeship & Traineeship Specialist

• Make a difference in the apprentice and trainee journey
• Full-time, fixed-term position (until July 2027) at our Croydon and Wantirna campuses
• HEW6 salary + 17% super and staff benefits

About The Role

Join Swinburne's Apprenticeships and Traineeships team and play an important role in supporting apprentices, trainees and employers throughout their learning journey.

Reporting to the Apprenticeship and Traineeship Co-ordinator, you'll provide specialist advice on enrolments, study plans and course progression, helping students and employers navigate their training with confidence. You'll be the go-to contact for complex enquiries, working closely with teaching staff, StudentHQ and external partners to deliver an outstanding customer experience.

In this varied and rewarding role, you will:

• Provide specialist advice on enrolments, course structures and study plans.
• Respond to student and employer enquiries, resolving complex issues with professionalism and care.
• Build strong relationships with teaching staff, StudentHQ, industry partners and regulatory bodies.
• Maintain accurate student records and support compliance with apprenticeship and traineeship requirements.
• Identify opportunities to improve processes and contribute to continuous service improvement.

If you're passionate about delivering exceptional service and helping apprentices and trainees succeed, we'd love to hear from you.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Experience delivering high-quality administration and customer service in a busy, client-focused environment.
• Excellent organisation and time management skills, with the ability to manage competing priorities and maintain strong attention to detail.
• Strong communication and relationship-building skills, with confidence supporting a diverse range of stakeholders.
• A proactive approach, sound judgement and the ability to work independently and collaboratively.
• Strong digital skills, including Microsoft Office, and the ability to quickly learn new systems.
• Knowledge of the Victorian vocational education and apprenticeship system is highly regarded, while experience in the Australian higher education or vocational education sectors is desirable.

For further information about the role, including the full list of responsibilities and selection criteria, please see the Position Description.

Qualifications

Completion of a degree or associate diploma and at least two years subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.

About Swinburne University Of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page !

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at [email protected]

Applications Close: Wednesday 8 July 2026, at 11.00pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact [email protected] or call +61 3 9214 3550. Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to [email protected].

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action , Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.