The Service Engineer is responsible for delivering best-in-class aftermarket support for industrial refrigeration and compression systems, ensuring maximum equipment reliability, operational efficiency, and customer satisfaction. The role combines technical service expertise, workshop operations management, troubleshooting, team leadership, customer engagement, training, and service business development
The successful candidate will serve as a technical expert for compressor overhaul, maintenance, repair, commissioning, and field service activities while supporting revenue growth through service sales, customer retention, and lifecycle support solution
Key Roles & Responsibilities
Workshop & Service Operations Management
- Lead and continuously improve workshop operations, processes, safety standards, productivity, and asset utilization.
- Manage workshop resources, tooling, testing equipment, spare parts inventory, and facilities to ensure efficient service delivery.
- Plan, coordinate, and oversee compressor overhaul activities, from quotation and planning through execution and final reporting.
- Ensure all overhaul, repair, and maintenance activities are completed in accordance with company quality standards, safety requirements, and customer expectations.
- Manage compressor exchange and refurbishment programs, ensuring inventory availability and timely customer support.
- Coordinate workshop scheduling, manpower allocation, subcontractor activities, and service logistics to optimize operational efficiency.
Technical Service & Engineering Support
- Perform and support maintenance, troubleshooting, repair, overhaul, commissioning, startup, and optimization of industrial refrigeration and compression equipment.
- Provide technical expertise for:
- Screw Compressors
- Reciprocating Compressors
- Industrial Refrigeration Systems
- Heat Pumps
- Chillers
- Ammonia (NH₃) Refrigeration Systems
- CO₂ Refrigeration Systems
- Refrigeration Control Systems
- Diagnose complex mechanical, electrical, refrigeration, and operational issues using structured root cause analysis methodologies.
- Support resolution of critical technical issues, warranty cases, reliability investigations, and performance improvement initiatives.
- Analyze equipment performance data and recommend corrective actions to improve uptime, reliability, and operational efficiency.
- Provide technical support during major shutdowns, emergency breakdowns, and overhaul projects.
Customer & Service Sales Support
- Build and maintain strong relationships with existing customers while actively supporting new business development activities.
- Promote and support the sale of service offerings, including:
- Maintenance Agreements
- Compressor Overhauls
- Spare Parts
- Equipment Upgrades
- Retrofits
- Performance Optimization Services
- New Equipment Opportunities
- Prepare technical and commercial quotations for overhaul projects, repairs, and service contracts.
- Ensure customer inquiries are responded to promptly with a high level of professionalism and technical competence.
- Follow up on quotations and opportunities to maximize order intake and service revenue growth.
- Support achievement of Order Intake (OI), Revenue, and Margin targets.
Project & Team Management
- Lead and coordinate service technicians and service resources to ensure safe and successful execution of service projects.
- Support planning and execution of preventive maintenance programs, shutdown services, commissioning activities, and contracted service work.
- Collaborate closely with Sales, Engineering, Project Management, and Service teams across local, regional, and global organizations.
- Ensure alignment with company service standards, business objectives, and operational excellence initiatives.
- Participate in continuous improvement programs and implementation of global service best practices.
Safety, Quality & Compliance
- Promote a strong safety culture and ensure compliance with company, customer, and local regulatory requirements.
- Ensure all service activities comply with Quality, Health, Safety, and Environmental (QHSE) standards.
- Prepare and maintain accurate service documentation, technical reports, service records, and customer communications.
- Support risk assessments, method statements, and safe work procedures for both workshop and field service activities.
Profile & Qualifications
Education
- Bachelor's Degree or Diploma in: Mechanical Engineering, Refrigeration Engineering, Electrical Engineering, Mechatronics Engineering, Industrial Engineering, Other related technical disciplines
- Additional certifications in refrigeration, compressors, automation, reliability, maintenance, or service engineering are an advantage.
Experience
- Minimum 3–5 years of experience in industrial refrigeration, compressor service, maintenance, repair, overhaul, commissioning, or field service.
- Proven experience working with industrial refrigeration systems, compressor technology, rotating equipment, or utility systems.
- Experience supporting customer-facing service operations is highly preferred.
- Experience leading service technicians, coordinating field service activities, or supervising workshop operations is an advantage.
- Service sales, aftermarket support, or contract maintenance experience is a strong advantage.
Personal Attributes
- Strong customer-focused mindset and service-oriented attitude.
- Excellent communication and interpersonal skills.
- Commercial awareness with the ability to identify service opportunities.
- Strong organizational, planning, and time management skills.
- Analytical thinker with excellent problem-solving capabilities.
- Self-motivated, proactive, and capable of working independently.
- Strong commitment to safety, quality, and operational excellence.
- Passion for mentoring, coaching, and developing technical talent.
Language & IT Skills
- Good command of English, both written and spoken.
- Proficiency in Microsoft Office applications.
- Experience with ERP systems, service management platforms, and digital reporting tools is an advantage.
Travel Requirements
- Willingness to travel extensively for customer support, commissioning activities, service projects, emergency troubleshooting, and training assignments.
- Flexibility to support customers outside normal working hours when business and operational needs require.