Responsibilities:
• Experience automating operational tasks and monitoring checks.
• Familiarity with integrating monitoring alerts and operational workflows.
• Ability to implement approved configuration changes in QA and Production environments.
• Participation in release management activities including deployment and QA sanity testing.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- 2+ years of experience in technical support, system administration, or production operations roles.
- Experience supporting mission‑critical platforms or financial systems is a strong advantage.
- Strong communication skills and ability to work in cross‑functional technical teams.
- Ability to work in an incident response or on‑call support rotation if required.
- Experience coordinating with internal teams and third‑party service providers to resolve platform issues.
- Experience handling GDPR data removal or sensitive data management requests.
- Experience with monitoring and observability tools such as Datadog, Checkmk, Prometheus, and Grafana.
- Understanding of SSL/TLS certificate management and renewal processes.