Global Household Goods Coordinator

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are looking for a Global Household Goods Coordinator in our Singapore Office. The successful candidate will manage the household goods move portion of transferee’s international relocation. Act as the primary point of contact for the transferee throughout the move process. Coordinate and monitor each move according to Graebel’s and the Client's procedures and standards. The Global Household Goods Coordinator will be responsible for coordinating a successful household goods move by initiating and maintaining interactive communications with customers, accounts, vendors and other Graebel employees. The successful candidate will maintain expected levels of profitability per file, and escalate any circumstances where a move will not meet the revenue target.

This is a temporary one-year contract position.

PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Acts as the primary point of contact for all customer service throughout move process.
• Coordinates move services to ensure successful logistical coordination of each household goods move. Monitors shipment status and resolves and communicates solutions.
• Monitor, maintain profitability and avoid write offs on all moves and escalate any shipments that will potentially lose revenue.
• Accurately processes billing paperwork within required timelines to ensure that required retained revenue levels are met.
• Updates records timely and accurately as information becomes available.
• Performs other related essential duties as assigned or requested.

Required Skills

• Proven experience in customer service and process management is a must
• Advanced English communication and teamwork skills and readiness to work in ever-changing, multicultural environment
• Previous experience in international forwarding or relocation industry would be advantageous
• Flexibility, initiative, ability to work under stress and meet targets, open mind, ‘international feeling’, project managing skills, initiative, analytical thinking, fast learner.
• Ability to read, analyze and interpret general business periodicals, technical procedures and numerical data
• Ability to write simple reports and general business correspondence
• Ability to effectively present information and response to questions from management
• Ability to calculate figures and amounts such as discounts interest, commissions, proportions, percentages, area, circumference and volume
• Proficient in MS Office including Outlook, Word and Excel