United States
1. About Our Client:
The organization operates within the healthcare technology sector, focusing on software solutions that support medical practices. It addresses challenges related to managing electronic medical records (EMR), practice management, and customer relationship management (CRM) for healthcare providers. By offering integrated software platforms, the program aims to improve operational efficiency, revenue growth, and patient satisfaction for its users.
2. About the Opportunity:
The Technical Support Specialist role is dedicated to providing software application and technical support for users of the organization's healthcare technology platforms. This position is critical for resolving user issues, guiding customers through solutions, and ensuring a positive experience with the software. The role supports customer satisfaction and retention by effectively troubleshooting and educating clients on platform features.
3. Responsibilities:
• Provide software application support via phone, email, and ticketing systems
• Assist clients in maximizing operational efficiency, revenue, and patient satisfaction through platform use
• Diagnose and resolve software and hardware integration issues
• Communicate troubleshooting steps and solutions clearly and professionally
• Document customer interactions and issue resolutions accurately within tracking systems
• Identify and escalate complex or high-impact issues according to established support procedures
• Conduct systematic follow-ups and callbacks to confirm issue resolution and meet customer expectations
• Recommend alternative solutions and operational best practices to improve outcomes and software adoption
• Stay informed about product updates, healthcare industry trends, and support processes
• Contribute to a team culture of responsiveness, accountability, and continuous improvement
• Work a designated shift from 11:30 AM EST to 8:00 PM EST
4. Requirements:
• Minimum of 1 year of experience in software or technical support, customer service, or help desk roles
• Proven ability to troubleshoot software applications and resolve customer issues promptly
• Strong technical aptitude and the capacity to support multiple software products concurrently
• Experience using CRM software and ticketing systems for case management and documentation
• Familiarity with remote support and desktop sharing tools such as LogMeIn or TeamViewer
• Excellent written and verbal communication skills
• Strong customer service focus with a verified commitment to delivering exceptional client experiences
• Ability to multitask, prioritize, and manage competing demands in a fast-paced environment
• Effective problem-solving, analytical, and troubleshooting skills
Preferred:
• Experience with EMR, Practice Management, CRM, or related healthcare technology platforms is highly preferred
5. Pay Range and Compensation Package:
• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
6. Benefits & Perks:
• The benefits package for this position will be detailed during the selection process based on eligibility, location, and candidate profile.
7. Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.