Field Service Engineer (Clinical Diagnostics)

Job Description

MSC provides critical supplies to the clinical, life science and pharmaceutical industries in Ireland. Support and maintenance is offered on all equipment sold. Due to continued expansion, MSC have an exciting opportunity for a Field Service Engineer with a strong background in installing, maintaining and support clinical diagnostic analysers.

The Field Service Engineer will be responsible for the installation, commissioning and follow up support and service for clinical diagnostic analysers located throughout the island of Ireland. As a result, willingness to travel will be critical. There will also be a requirement, on occasion, for overnight stays.

This is a field-based role, generally operating during normal business hours. Some flexibility may be required from time to time to support customer needs, including occasional work outside standard hours or participation in an on-call rota for urgent breakdown support. Any such arrangements will be agreed in advance and managed in line with business requirements.

Duties and Responsibilities

• Responsible for providing on-site service of laboratory equipment repairing / routine preventive maintenance service in Ireland and N Ireland
• Installation, maintenance, testing and repairing equipment
• Troubleshoot minor software problems, upgrade firmware
• Provide training to customers
• Ensure product and service quality achievement
• Build and maintain relationships with our customers
• Promote and grow the service business of MSC
• Cooperation with MSC Sales Team to identify and progress opportunity for the sale of new equipment

Attributes

• Essential: Full clean EU driving licence
• Essential: NFQ Level 6 Qualification in mechanical engineering / electrical engineering / biomedical engineering / mechatronic engineering / HVAC or similar
• Desirable: Experience as a field service engineer
• Desirable: Experience with clinical diagnostics instruments in Irish clinical market
• Current passport and willingness to travel abroad for product training
• Excellent IT skills
• Good communication and interpersonal skills
• Ability to work independently, be self-motivated, and manage own workload