Sofia
DEKRA Arbeit Bulgaria is part of DEKRA SE, one of the most successful and innovative personnel companies in Europe, with more than 120 locations across the continent.
For our trusted partner, a leading international company within the global IT ecosystem, we are currently seeking an Case Management Specialist with proficiency in both German and English to join their international team in Sofia (hybrid model).
The company provides innovative digital solutions and services, supporting business customers worldwide through advanced technologies and a diverse portfolio of IT products and services.
Your responsibilities:
• Manage and resolve order-related exceptions in internal systems
• Analyze data and identify discrepancies in orders, deliveries, or documentation
• Communicate with corporate customers and internal teams via email and internal tools
• Ensure timely resolution of cases in line with internal procedures and SLA requirements
• Maintain accurate documentation and update information in company systems
• Collaborate with different departments to ensure smooth order processing
• Work in an international and dynamic environment with a hybrid working model
Our requirements:
• Very good German (B2) and English (B1–B2)
• Strong analytical skills and attention to detail
• Ability to work with data and identify inconsistencies
• Good organizational and problem-solving skills
• Previous experience in order management, customer support, data processing or administration is considered an advantage
• University degree is considered an advantage
• Ability to work both independently and as part of a team
• Proactive attitude and willingness to learn
The company offers:
• Competitive salary and bonus system
• Additional health insurance
• Food vouchers and transport allowance
• Multisport card and wellbeing program
• Referral bonus and baby bonus
• Additional paid annual leave increases over time
• Language courses and access to the LinkedIn Learning platform
• Professional training and career development opportunities
• Hybrid work model
• International working environment and supportive team culture
• Employee recognition programs and social events
If you are interested in this opportunity, please submit your CV for consideration.
Only short-listed candidates will be contacted.
All data provided by you will be treated in strict confidentiality and used for recruitment purposes only.