Zeen Expert (Customer Success / Project Owner)
You will be part of an exciting team with a high ambition to transform the retail industry with Artificial Intelligence. We are looking for an objective-driven candidate who can lead projects within our agile framework, ensuring our technology delivers maximum impact.
Responsibilities
- Project Leadership: Act as the primary Project Owner for client implementations, overseeing the end-to-end lifecycle from discovery and scoping to final delivery.
- Product Expertise: Develop deep expertise in Zeen’s products to consult clients on how to best integrate our solutions into their specific retail workflows.
- Requirement Engineering: Lead discovery sessions to gather complex project requirements and translate client business needs into actionable specifications.
- Roadmap Influence: Proactively identify feature gaps and work with internal product teams to prioritize the roadmap based on client feedback and market value.
- Adoption & Value Engineering: Drive product adoption by ensuring clients aren't just "using" the app, but achieving specific "value milestones."
- Account Health: Own the renewal and retention strategy by consistently proving project success and identifying expansion opportunities.
Qualifications
- Experience: At least 3–5 years of experience in a hybrid role (Customer Success, Project Management, or Junior Product/Project Owner), ideally within B2B SaaS or FMCG.
- Project Mastery: Proven track record of managing multiple project timelines, scoping deliverables, and meeting deadlines in an Agile environment.
- Technical Aptitude: Microsoft Excel / Powerpoint and a natural ability to learn and explain AI-driven technologies.
- Communication: Exceptional command of Thai and English; able to negotiate with stakeholders and present technical concepts to non-technical audiences.
- Mindset: A "Product-First" thinker who is motivated by building better solutions and thrives in a fast-paced, entrepreneurial setting.
- Analytical Skills: Strong ability to analyze usage data to identify trends, risks, and opportunities for project optimization.
Benefits:
- Hybrid working (Onsite and WFH Policy)
- Free online learning courses and books
- Monthly health benefit
- Birthday month benefit
- Free snacks and food every month
- Office at BTS St. Louis
- Please send your CV to [email protected]