Onboarding Specialist, Customer Success

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We’re looking for Onboarding Specialists on the Mid-Market Client Success team, who are responsible for guiding our new customers in their use of the Cvent platform. Onboarding Specialists serve as our customers’ primary point of contact while they are beginning the onboarding process of Cvent’s software. In this role, you will be responsible for making a strong first impression on our customers during the first weeks and months of their onboarding journey and exercising an expert-level of product knowledge to ensure our customers are able to quickly realize value from Cvent's software and achieve their goals through Cvent's software.

The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We’re looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service.

• Work alongside Sales and Customer Success to learn the goals and objectives of new customers and translate those needs into a tailored onboarding process
• Initiate a successful customer journey by ensuring customers complete required product trainings
• Host personalized strategy calls for new Cvent users to ensure the completion of major milestones in the event lifecycle
• Demonstrate detailed product knowledge when assisting customers both on the phone and via email
• Drive platform adoption and offer best practice tips
• Complete Post Event Customer Success Reviews to discuss customer feedback, demonstrate the value of Cvent, and close out the onboarding experience
• Lead re-onboarding for existing customers as needed
• Bachelor's degree with strong academic credentials
• Customer centricity and empathy - must be able to quickly understand customer needs
• Experience working with frustrated customers and de-escalating urgent and high priority problems
• Demonstrated flexibility and experience navigating environments with lots of ambiguity
• A passion for leading and helping others and a blend of technical and interpersonal skills
• Attention to detail, time management, and task prioritization skills
• Excellent communication skills (verbal and written)

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

The estimated base salary range for new hires into this role is $47,000-$60,000 annually + commission depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.

Physical Demands

Multiple positions may be filled from this announcement.

We are not able to offer sponsorship for this position.