Senior People Operations Generalist

IAG GBS (Global Business Services) a part of International Airlines Group (IAG).

IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.

IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses.

As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.

IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG.

We are headquartered in Kraków.

Purpose of the role

Responsibilities

As a Senior People Operations Generalist, you will support the HR department in ensuring and coordinating smooth and efficient business operations. Senior People Operations Generalists have administrative and strategic responsibilities such as advising employees from an HR administration and payroll perspective, creating employment documentation, inputting and auditing personal data, and monitoring compliance with internal working regulations and local labour law.

Accountabilities

• Support day-to-day HR operations across the employee lifecycle (onboarding, offboarding, employee data management)
• Handle administrative activities for any sort of changes including entering data into HR information systems
• Administrate and audit the employees’ database, benefits, compensation and performance management
• Provide an effective and dedicated HR advisory service to employees in relation to salary, absence, working time, internal regulations, local policies
• Coordinate and manage payroll processes, ensuring accurate employee records, absence tracking, and benefits administration.
• Execute activities of performance management logistics and reporting
• Partner with external vendors and support HR-related payments and documentation
• Draft and execute HR initiatives and procedures related to communication
• Prepare and maintain HR reports
• Suggest new procedures and policies to improve the efficiency of the People Team and to improve employee experience
• Ensure compliance with local labor laws and internal policies; maintain up-to-date documentation on internal systems (e.g. intranet, Knowledge Base Articles)
• Participate and coordinate the projects that have for its purpose the implementation of the above improvements

Key Relationships/Interfaces

• External:
• Payroll, benefits suppliers
• Relocation services provider
• Consulting partners
• Local financial Institutions
• National Labour Inspectorate

Internal:

• People & Culture Team from all IAG GBS & IAG Transform locations
• IAG GBS/ IAG Transform Employees
• Finance Team
• Counterparts from other OpCos

Required Skills, Qualifications & Experience

Qualifications

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or Master of Arts (Master’s degree preferred)
• In-depth knowledge of employment laws and HR best practices; familiarity with labor regulations in multiple countries is a strong asset.

Skills

• Proficiency in HRIS systems and Microsoft Office Suite (Knowledge on Workday, SharePoint, PeopleOnline is a strong asset)
• Advanced organizational skills with the ability to handle multiple assignments and manage time effectively
• Detail-oriented and resourceful mindset
• Strong understanding of employment laws, regulations, and HR best practices
• Excellent interpersonal and communication skills, both written and verbal
• Managing the end-to-end employee lifecycle, from hire to retire
• Effectively managing ambiguity and responding to evolving priorities
• Data Analysis: Including generating reports, interpreting HR metrics
• Fluent English (Spanish will be considered an asset)

Experience

• Working at a multi-function organisation
• Proven experience working in HR department
• Working in an environment of change involving people, process and policy
• Participation in projects’ implementation is an asset
• Knowledge of labour law and regulations
• Knowledge of labor laws in the UK, Poland and/or Spain, is a strong asset
• Working with HRIS systems

What we offer:

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.

The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.

• We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.