Senior Process Reengineering Analyst

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role

M&G Life covers over 5 million customers with more than £300bn invested across all of its products and wrappers, and has an ambitious growth plan for 2025 and beyond. M&G Life operations work with a number of partners including Equiniti, Diligenta, Waystone, Paragon, Willis Towers Watson, as well as M&G Global Services supporting our in-house operation.

M&G Life is making material investments in its digital and data capabilities, to improve customer experience, streamline processes, improve controls and embed data in the way we operate.

We are ramping up a number of M&G Life programmes to drive material improvements in complex processes operating across the Life Insurance business, including distribution, operations and Finance, through reengineering and automating processes and better access to data.

You will be the bridge between what the business needs and what technology delivers. This is a hybrid role – part business analyst, part data specialist – where you will need to roll up your sleeves and analyse source systems directly, not just document what stakeholders tell you. You will translate complex data requirements into actionable specifications, challenge requirements that are unfeasible or technically costly, and ensure data definitions align consistently across business groups.

This role is about building permanent, in-house expertise and capabilities.

Key Responsibilities for this Role

• Work with the business to understand existing business processes and to identify opportunities to simplify and re-design business processes and controls (including automation/AI)
• Use data analysis and process mining techniques to baseline performance, identify bottlenecks an quantify improvement opportunities.
• Work with Technology teams to determine the most appropriate technology solution to support the redesigned/automated business processes, challenge the Technology teams where appropriate
• Document the redesigned business processes using tools such as Microsoft Visio, including documenting the standard, exception and failure scenarios, assessing upstream and downstream business flows, dependencies and interdependencies
• Redesign and document business validations and automated checks and controls ensuring that controls are drafted in line with good practice
• Define, track and report process improvement benefits including efficiency gains, cost reduction and customer outcomes
• Work with business stakeholders within the Life business to elicit, identify and document and translate business requirements into functional and non-functional requirements, ensuring definitions align across business groups
• Elicit, document and translate business needs into specifications technology teams can build against, with full traceability
• Interrogate and sense-check business requirements, challenging and providing options to the business when requirements are unfeasible or technically costly
• Interface closely with data analyst teams to ensure requirements are accurately reflected and considered in Business processes

Key Knowledge, Skills & Experience

Our ideal candidate is analytically rigorous, digging into the detail and validating information rather than taking requirements at face value. You’re confident constructively challenging where things don’t stack up from a data perspective, while maintaining strong, productive relationships. A natural bridge between business and technology teams, you communicate clearly and can translate complex ideas in both directions. With a pragmatic approach to problem solving, you balance ideal data solutions with real-world delivery constraints. Above all, you are highly collaborative, working seamlessly across data engineering teams, business SMEs and senior stakeholders to drive the right outcomes.

• Expert in process mapping and process mining, KPI baselining and value tracking.
• Proven track record of redesigning and automating business processes and controls.
• Proven expertise combining business process analysis, business analysis with hands-on data skills – you can understand business processes systems.
• Experience with data architecture principles, ETL processes, and data pipeline concepts.
• Track record translating complex business requirements into functional requirements in financial services and/or Life operations.
• Track record of analysing business processes using business process methodologies
• Ability to translate technical data concepts into business friendly language for diverse stakeholders up to senior leadership level.
• Good understanding of business process and automated controls, audit trails and control frameworks.
• Apply structure methodologies such as lean six sigma to analyse and re-design processes
• Strong experience of working in the Financial services industry, with exposure to the Life industry and PLC environment an advantage.

We’d love to hear from you if you’re someone who’s genuinely curious - the kind of person who asks thoughtful questions and digs a little deeper to understand what’s really going on. You enjoy working with others and naturally bring people together, even when things feel a bit unclear. You think ahead, notice patterns early and stay focused on creating real value for the people around you.

Most of all, you care about making things better - for colleagues, for customers, and for the workplace as a whole.

If this sounds like you, we want you to apply!

Location: London, Kildean & Edinburgh

Job Level: Manager/Expert

Reports to: Director of Re-Engineering

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]