Quality Assurance Manager

Company Description Our client is a leading manufacturer and distributor of innovative plastic packaging solutions in East Africa, renowned for its commitment to excellence, sustainability, and customer satisfaction. As part of their continued growth and focus on quality, they are seeking a highly experienced and results-driven Quality Assurance Manager. This critical leadership role will be responsible for overseeing the Quality Assurance department and ensuring the effective implementation of comprehensive quality systems, processes, and standards across all operations.

DUTIES & RESPONSIBILITIES:

• Plan, develop, and oversee the implementation of quality assurance strategies and objectives aligned with the company’s goals.
• Establish and continuously improve QA policies, procedures, and systems to ensure consistent product quality.
• Coordinate product trials in collaboration with the Production team to validate new product designs and materials.
• Manage the calibration and verification of measuring instruments and equipment to ensure accuracy in quality control processes.
• Monitor and evaluate the performance of QA personnel, ensuring alignment with business objectives.
• Lead training and development programs for QA staff to ensure high levels of competence and compliance.
• Liaise with regulatory bodies and ensure all raw materials and final products meet legal and safety requirements.
• Handle customer complaints related to product quality, ensuring timely investigation, resolution, and preventive action.
• Support cross-functional teams in maintaining ISO standards and other relevant quality certifications.

SKILLS & REQUIREMENTS:

· Bachelor’s degree in Chemical Engineering, Chemical and Process Engineering, or Industrial Engineering and Management.

· Minimum of 5 years of experience in Quality Assurance, Quality Control or related in a manufacturing plastics product or related.

· Strong understanding of the plastic industry, including knowledge of local and international regulatory standards.

· In-depth knowledge of QA methodologies, quality tools, and process improvement techniques such as Six Sigma and Lean.