Data Analyst

About The Company

Amazon.com Services LLC is a global leader in e-commerce, logistics, and cloud computing, renowned for its customer-centric approach and innovative solutions. Our worldwide operations network is dedicated to delivering millions of packages and smiles to customers every day across the globe. We continuously strive to enhance our operational efficiency, develop cutting-edge technologies, and provide an inclusive and dynamic work environment for our employees. As part of Amazon, you will be joining a company committed to fostering growth, diversity, and excellence in all aspects of our business.

About The Role

We are seeking a motivated and detail-oriented Operations Data Analyst to join our team. In this role, you will be responsible for analyzing operational data, generating insightful reports, and identifying opportunities for process improvements within our logistics network. Your work will directly impact our ability to meet customer expectations by ensuring timely deliveries and maintaining high standards of quality. The ideal candidate will possess strong analytical skills, experience with data visualization tools, and the ability to work independently in a fast-paced environment. You will collaborate closely with quality leadership and operations teams to develop data-driven solutions that enhance efficiency and operational performance.

Qualifications

To succeed in this role, candidates should have at least 1 year of professional experience in data analysis, with proficiency in Microsoft Office applications, particularly Excel. Experience with complex Excel VBA macros, SQL, Python, and Tableau is highly desirable. A high school diploma or equivalent is required, along with the ability to work flexible shifts, including weekends, nights, and holidays. Candidates must be capable of lifting up to 49 pounds, standing or walking for extended periods, and performing physical tasks such as pushing, pulling, and bending. Strong communication, interpersonal skills, and the ability to analyze large datasets are essential. Preferred qualifications include 2 or more years of experience with data analysis tools and a proven track record of using data to drive process improvements.

Responsibilities

• Complete daily and weekly SOX reporting, ensuring thorough documentation of findings, identifying escalation points, and proposing corrective actions to leadership.
• Conduct ad hoc research by analyzing large datasets within the data warehouse to identify operational trends, inefficiencies, and opportunities for improvement.
• Develop, maintain, and distribute regular SQL reports using Amazon’s data warehouse, sharing insights via email, Amazon Quicksight, or Excel dashboards.
• Participate in warehouse operations tasks to gather real-time data, identify bottlenecks, and implement data-driven solutions and automation initiatives.
• Collaborate with the quality leadership team to identify defects, improve standards, and enhance overall operational quality.
• Support continuous improvement initiatives by analyzing operational metrics, identifying root causes, and recommending effective solutions.
• Assist in the development of dashboards and visualizations to communicate key performance indicators to stakeholders effectively.
• Exercise sound judgment and exercise proactive measures to escalate issues or challenges that could impact delivery timelines or quality standards.

Benefits

Amazon offers a comprehensive benefits package designed to support our employees’ well-being and professional growth. Starting from Day 1, employees are eligible for benefits including medical, dental, and vision insurance, mental health support, and access to an Employee Assistance Program (EAP). We also provide a 401(k) retirement plan with company matching contributions, paid time off, and opportunities for overtime pay and performance bonuses. Additionally, Amazon promotes a healthy work-life balance with flexible scheduling options, career development programs, and ongoing training initiatives. Our inclusive culture fosters a collaborative environment where every employee’s contribution is valued and recognized.

Equal Opportunity

Amazon.com Services LLC is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate on the basis of protected veteran status, disability, race, gender, age, religion, sexual orientation, or any other legally protected status. We encourage applications from candidates of all backgrounds and experiences. If you require a workplace accommodation or adjustment during the application or onboarding process, please contact us so we can support your needs. Our goal is to ensure a welcoming environment for everyone to thrive and succeed.