Gift Processing Manager

Job Description

INSEAD is seeking a Manager, Gift Processing to join our Advancement Operations team. This is a full-time, permanent position based at either our Europe Campus in Fontainebleau, France or our Asia Campus in Singapore, with a hybrid working model (3 days on campus, 2 days remote).

About The Job

Reporting to the Associate Director of Operations and as a member of the Gift Team, you play a key role in delivering efficient, compliant and donor-centric gift processing operations.

You contribute to enhancing the donor experience and giving journey by implementing best practices, improving processes, and supporting strategic initiatives across the team and the wider department. You also develop a strong understanding of the Gift Team’s operations to provide hands-on support during periods of high volume.

Working closely with the Development team and key internal and external stakeholders, you ensure that gifts are processed accurately, in compliance with internal policies, as well as legal and fiscal regulations.

Your role within the team

Ensure high quality gift and foundation administration

• Co-lead operational relationships with external foundations and third-party entities (e.g. CAF, Benevity, Charities Trust, Ariba)
• Prepare and deliver required reports and supporting documentation
• Ensure donors receive appropriate acknowledgements and tax receipts (where eligible)
• Maintain proper documentation and archiving for legal and audit purposes

Lead projects to develop INSEAD’s foundation network

• Build partnerships with international organisations to extend tax-efficient giving options
• Manage due diligence, application and reporting processes for partner entities
• Support reporting on foundation performance

Manage giving platforms operationally

• Administer recurring gifts and payment flows across platforms (Magento, Stripe, etc.)
• Test platforms regularly and collaborate with IT on enhancements and issue resolution
• Coordinate upgrades and new payment method implementation
• Lead initiatives to improve tracking of pledges and recurring donations
• Support donors with online giving queries
• Contribute to updates of offline and online donation forms

Improve processes and documentation

• Identify and implement process improvements
• Review and enhance process documentation, user guides and templates

Provide high level donor support

• Manage and respond to donor enquiries via the shared mailbox
• Deliver a high standard of customer service and responsiveness
• Support donors with payment methods and giving options
• Manage tax receipts and acknowledgement communications

Execute special projects

• Contribute to and deliver key operational or strategic projects as required

Other Duties

• Perform additional responsibilities as assigned

The Ideal Candidate Profile

You are a detail-oriented and collaborative professional with a strong service mindset and a passion for operational excellence.

• Proven experience working in the non-profit sector, fundraising or higher education or a related field
• Proven experience in operations, project management, fundraising, finance, or a related field
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Experience working with systems or platforms (CRM, payment platforms, or digital tools)
• Excellent communication skills and ability to engage with a wide range of stakeholders
• High level of accuracy and attention to detail, particularly in data and financial processes
• Commitment to delivering excellent donor/customer service
• Collaborates Effectively: You work collaboratively across teams and functions, building strong relationships with internal and external stakeholders to achieve shared goals.
• Drives Results with Excellence: You take ownership of your responsibilities, delivering high-quality outcomes while continuously improving processes and ways of working.

About Us

INSEAD is a Mission-Driven Global Organisation and is rapidly evolving to shape the future of business education

We develop responsible, globally minded leaders to improve the well-being of societies through world-class education across four continents. As we operate in a very dynamic and rapidly changing sector, we continue to innovate, modernising our operations, and driving ambitious strategic initiatives across our campuses, to remain the business school of choice.

Our Culture

Our culture is defined by diversity, independence, rigour, and an entrepreneurial spirit, underpinned by six key competencies. We empower our teams to lead with a growth mindset and a client-focused approach, foster a culture of professionalism and integrity, where collaboration and empathy are the engines of our innovation. These competencies guide how we work, make decisions, and contribute to the School’s mission every day.

Independence as a Strategic Advantage

Free from government or university systems, our financial and ideological independence allows us to think, teach, and act without political constraints. This autonomy enables our faculty to pursue rigorous, evidence-based research that creates objective value for our participants and the world.

Our Customers

We serve an influential global base, including senior leaders, multinational corporations, and public sector institutions committed to leadership development at scale. Our programmes attract ambitious individuals who want to shape business and society while our corporate partners rely on us as a strategic ally in developing future‑ready leaders. Working at INSEAD means contributing to an institution whose customers operate at the highest levels of global innovation and impact.

A Diversity of Perspectives

Diversity at INSEAD is about how our people think and challenge assumptions to drive more meaningful innovation. We welcome a wide range of perspectives, believing they lead to better decisions and stronger, more inclusive teams.

We Hire People Who Want To Make a Difference

We seek ambitious individuals who thrive in international environments and share our goal of delivering tangible impact for our customers. Join us to grow your career in a world-class institution where your ideas and contributions truly matter.

About The Team

The Advancement department at INSEAD is dedicated to fundraising and developing relationships with alumni and donors. It plays a crucial role in supporting the school’s strategic initiatives and promoting engagement within the INSEAD community.