PartnerVista is hiring our first Customer Success Manager!
We're the partner marketing engine for enterprise technology companies. We design, execute, and optimize partner marketing programs end-to-end for clients like ServiceNow, Google Cloud, Atlassian, and Palo Alto Networks. We're bootstrapped, profitable, and growing.
This role is equal parts client strategy and operational execution. You'll own client relationships post sale through renewal, run kick-off calls, manage program execution across internal teams and external suppliers, and make sure results get reported. If you've done the CSM job before and want the chance to build the function at a growing company, keep reading.
What you'll own:
- Client relationships across enterprise technology accounts
- Kick-off calls, timelines, and operating rhythm for every new program
- Program execution and project management across content, media, lead gen, and nurture workstreams
- Supplier coordination and deliverable management
- Quarterly business reviews, including building the narrative and running the meeting
- Renewal strategy. You own net retention as a number, not just a relationship
- Building the CS playbook so the function scales as we grow
What we're looking for:
- 3 to 5+ years in customer success, account management, or program management at a B2B company
- Experience managing enterprise accounts ($50K+ ACV)
- Strong project management instincts. Nothing falls through the cracks
- Comfortable with VP and Director-level stakeholders at large tech companies
- Experience coordinating with external vendors or suppliers
- Strong written communication
- Self-directed. This is a startup, not a company with a playbook you'll inherit
- Comfortable with AI tools and automation. We build and use proprietary AI technology
What would make you stand out:
- Agency, demand gen, or media/marketing services
- Familiarity with partner marketing
- You've built CS processes from scratch at a small company before
- You're in Colorado or Florida
Compensation: $90,000 to $115,000 base plus semi-annual performance bonus. Total OTE $120,000 to $130,000.
Benefits: Health coverage, flexible PTO, remote-first, competitive benefits package.
- Learn more about who we are and how we work at partnervista.co/careers