Customer Support Agent

Company Description CAN Solutions Ltd, headquartered in Crewe and founded in 2011, specializes in telecommunications, mobile devices, and account management for business customers. The company focuses on delivering essential telecom services at highly competitive prices, tailoring tariffs to meet each client’s specific needs. Working with all major networks, CAN Solutions compares current offers to secure the best value, typically achieving around 30% savings on mobile airtime renewals. A streamlined team of analysts reviews customer bills in detail, removing unnecessary costs and creating bespoke solutions. This commitment to efficiency and customer-first service has helped CAN Solutions build a base of satisfied, long-term clients.

Role Description The Customer Support Agent role is a full-time, on-site position based in Crewe. In this role, the agent responds to customer inquiries via phone, email, and other channels, providing clear information about telecom services, tariffs, and account details. The agent investigates and resolves service issues and billing questions, performing basic troubleshooting and coordinating with internal teams when needed. Day-to-day responsibilities include documenting interactions, updating customer records, and following established procedures to ensure accurate and timely resolutions. The agent also supports ongoing customer satisfaction by proactively identifying service improvements and communicating updates in a professional and empathetic manner.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills focused on resolving inquiries efficiently and professionally.
• Candidates should possess excellent Communication skills, including clear verbal and written interaction with diverse customers and colleagues.
• Candidates should possess abilities in Troubleshooting to diagnose basic technical or account-related issues and guide customers through solutions.
• Candidates should possess a commitment to Customer Satisfaction, with a customer-centric mindset and the ability to manage expectations calmly.
• Candidates should possess good organizational and time-management skills to handle multiple cases and prioritize tasks effectively.
• Candidates should possess proficiency with common office and CRM software, and the ability to learn new systems quickly.
• Candidates should possess previous experience in telecom, customer service, or a related field; equivalent experience or training is also valued.
• Candidates should possess the ability to work collaboratively in an on-site team environment in Crewe and adapt to process changes as needed.