About the job
Signify (signifyapp.com) is a Georgian-born tech startup redefining how contracts are signed and managed. We are currently the market leader in Georgia and are embarking on a focused expansion into the EU. We are looking for a highly motivated and value-driven Customer Success Manager to join our dynamic team. As a key member of our organization, you will play a pivotal role in ensuring the success and satisfaction of our customers.
Key Responsibilities:
- Serve as the primary point of contact, building strong relationships and understanding customer business needs.
- Lead comprehensive onboarding and training to ensure smooth platform adoption and value realization.
- Provide ongoing support, effectively troubleshooting challenges and delivering timely solutions.
- Monitor customer usage patterns and conduct regular "health checks" to drive retention.
- Identify upsell and cross-sell opportunities, partnering with the Sales team to drive revenue growth.
- Act as the voice of the customer, sharing feedback with internal teams to continuously enhance the product.
- Share product updates and present regular reports on key customer success metrics.
Requirements:
- 2+ years of experience in customer success, account management, or a related customer-facing role, preferably within the SaaS industry.
- Tech-savvy with a solid technical background; practical experience or a strong understanding of AI tools and technologies is highly preferred.
- Excellent communication skills, with the ability to clearly explain complex concepts to both technical and non-technical stakeholders.
- Strong problem-solving skills and the ability to think critically and strategically to address customer needs and issues.
- Ability to work independently and take initiative while managing a portfolio of customers;
- Familiarity with CRM software (e.g., Salesforce, HubSpot, Gainsight) and customer success tools.
- Proficiency in Georgian and English is essential for effective communication with customers and global teams.
Work Conditions & Benefits
- Location: On-site (40 Shartava St, Saburtalo, Tbilisi);
- Working Hours: Monday – Friday, 10:00 AM – 6:00 PM;
- Compensation: Competitive fixed salary
- Benefits: Comprehensive health insurance package.