Contact Center Agent

The Function Purpose

Respond to consumer banking client’s phone inquiries and execute their banking transactions.

Main Responsibilities

• Handle inbound calls.
• Hear and address clients’ inquiries in a timely and professional manner.
• Promote new products and services.
• Gather feedback of customer issues and concerns about procedures and products and deliver them to the concerned Management.

Background

• Bachelor’s degree.
• Fresh graduates are welcome to apply.