Business Operations Coordinator

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Responsibilities

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.Description:

• Generate accurate and timely quotes for service contracts
• Own day-to-day scheduling and planning
• Review B2B quotes/bids (hardware, software, managed services) for scope accuracy, pricing, and margin targets
• Create and validate draft invoices against timesheets, contracts, and POs; resolve discrepancies
• Track revenue, costs, and margins per project/engagement; flag variances and opportunities to improve
• Build/maintain dashboards and reports
• Support audits and compliance checks
• Ensure quotes align with SOWs, contract terms, SLAs, and internal approval workflows
• Maintain clear documentation and ensure operational workflows adhere to company policy and client expectations
• Provide periodic reporting and analysis to support strategic initiatives and continuous improvement
• Demonstrate strong technical and people problem-solving skills and the ability to structure problems into actionable insights
• Demonstrate clear written and spoken English communication with colleagues, clients, and vendors
• Develop and implement data analysis strategies, methodologies, and best practices to align with organizational goals
• Partner with Global stakeholders to oversee execution of budget plans through purchase order creation and invoice and accruals management
• Reconcile budget plan and spend actuals through disparate datasets and develop reporting to ensure execution and manage risk across the organization
• Work with the Global Operations team to define and update processes as we continue to grow and evolve the business

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 2 year of experience in a Managed Services or IT Operations environment is highly preferred
• Minimum 2 in operations, project coordination, sales operations, or similar role in an IT services/MSP or B2B tech environment
• Minimum 2 years of experience in a people ops, business ops, coordinator, or executive assistant role in finance, banking, fintech, travel, memberships/loyalty, or tech startup
• Fluent English (written and spoken)
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Outlook)
• Proficiency with Google Workspace (Docs, Sheets, Slides, Gmail, Drive)
• Advanced Excel Skills
• Proven experience with scheduling/resource planning and invoice management
• Strong organization, attention to detail, and follow-through across multiple concurrent workflows
• Clear written/verbal communication in English; professional client etiquette
• Ability to manage multiple priorities and meet deadlines in a fast-paced, collaborative setting

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***

It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com

Please be advised of the following official Milestone Technologies recruitment policies:

Official Communication Channels

All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees

Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.