Customer Experience Manager

At Gowabi, customer experience is one of the most important parts of our business.

Our Customer Service team is often the first place customers turn to when they need help, have questions, or face problems. The quality of that experience directly impacts customer trust, retention, and our brand reputation.

We're looking for a Customer Service Manager to lead and develop the team while continuously improving the way we serve our customers.

What you'll do:

• Lead, coach, and develop the Customer Service team

• Improve service quality, processes, and customer satisfaction

• Handle complex customer issues and escalations

• Identify opportunities to improve the customer journey

• Build a strong customer-first culture across the team

• Work closely with leadership to drive customer experience initiatives

What we're looking for:

• Experience managing a Customer Service or Customer Experience team

• Strong coaching and people management skills

• Customer-focused with excellent problem-solving abilities

• Comfortable working in a fast-paced environment

• Hands-on, proactive, and eager to learn

• Strong communication skills in both Thai and English

Why Gowabi?

• Attractive compensation package

• OPD & IPD insurance

• Dental benefit (3,000 THB/year)

• Flexi Benefit (15,000 THB/year for Manager level)

• Free snacks and drinks in the office

• Team lunch and dinner every quarter

• 1,000 THB monthly Gowabi credit, plus 20% employee discount and 10% discount for friends

• 10 days annual leave

• Birthday cake budget

• Annual company outing trip

• Office conveniently located within walking distance of BTS Thonglor

• Opportunity to work closely with the CEO and make a real impact