Gurugram
Overall Purpose of The Job
To build and manage a strategic portfolio of premium partnerships across luxury, lifestyle, travel, and experiential sectors that deliver differentiated benefits and bespoke experiences for high-net-worth cardmembers — driving customer satisfaction while ensuring commercial efficiency and seamless execution across internal and external stakeholders.
Key RESPONSIBILITIES
Partnership Strategy & Development
· Identify, evaluate, and onboard high‑value partners across travel, luxury retail, lifestyle, wellness, dining, events, and experiences aligned to premium customer expectations.
· Build a long‑term partnership roadmap that enhances the premium proposition and strengthens Aspire's collaborative model with key clients.
· Conduct periodic market scans and benchmarking to ensure the portfolio remains ahead of competitive offerings.
Relationship & Account Management
· Serve as the primary point of contact for key partners, ensuring delivery of partnership commitments, performance reviews, and optimization.
· Collaborate closely with client partnership teams to co-create unique offerings for premium cardmember segments.
· Manage stakeholder relationships with internal teams including Concierge Operations, Marketing, and Finance.
Commercial Negotiations & Contracting
· Lead commercial discussions, negotiate partner terms, and finalize agreements/end-to-end onboarding.
· Coordinate with legal, finance, and internal compliance teams to ensure all agreements meet internal and external regulations.
· Track renewals, extensions, and amendments for all active partnerships.
Premium Product & Experience Development
· Conceptualize and deploy bespoke experiences, special access programs, and differentiated privileges for premium cardmembers.
· Work closely with Marketing and Service Delivery teams to ensure successful promotion, launch, and execution of partner-led experiences.
· Track utilization, customer feedback, and impact on customer satisfaction and NPS
Performance Monitoring & Reporting
· Monitor partnership KPIs, redemption trends, usage patterns, costs, and customer sentiment to optimize offerings.
· Present periodic performance dashboards and strategic recommendations to senior leadership and Amex stakeholders.
· Evaluate ROI and ensure commercial efficiency in partnership programs.
Cross-Functional Collaboration
· Work with Concierge Operations to ensure partner benefits are understood, implemented, and delivered flawlessly.
· Support Marketing teams in communication plans, campaigns, launch collaterals, and digital content for partner offers.
· Coordinate with Finance on partner payments, invoicing, and reconciliation.
Key Attributes
· Customer-first approach with a premium service mindset.
· High level of ownership, responsiveness, and accountability.
· Creative thinking with the ability to conceptualize unique experiences.
· Strong ethical grounding and professionalism.
· Ability to thrive in a fast-paced, high-touch environment.
Job Profile
Requirements
· Entrepreneurial mindset with the ability to think strategically and execute tactically.
Qualifications
· Bachelor’s degree in business, Marketing, Hospitality, or related field
· MBA preferred (not mandatory).
· 10-15 years of experience in alliances, partnerships, loyalty programs, luxury brands, premium customer experience, or hospitality/travel industry.
· Prior exposure to premium/luxury customer segments (HNI/UHNI) is highly desirable.
· Experience in handling premium card portfolios is an added advantage
Required Languages:
· Good spoken and written English language skills
Travel Requirements:
· Occasional travel is needed.