Senior IT Manager

Senior IT Manager

About Pixel Artworks.

Pixel Artworks creates immersive, cutting-edge experiences for brands and audiences around the world. We combine creativity, technology and production expertise to deliver standout work across live, digital and hybrid environments. Our teams rely on a robust, secure and well-managed technology environment to produce and deliver that work – from high-performance creative servers to collaboration tools and core business systems.

The Brief.

As our Senior IT Manager, you'll be the person who keeps Pixel Artworks running smoothly behind the scenes. You’ll be making sure our tech is secure, reliable and built for a fast-moving creative studio of 50+ people.

Day to day, you'll own everything from support and hardware to accounts, access and data management. You'll keep our creative servers and storage performing at their best, ensure our network is resilient, and make sure our people can work securely from anywhere, whether they're in the studio or on the road.

You'll take the lead on cyber security, backup and disaster recovery, so when things go wrong (and sometimes they do), we recover quickly and confidently.

Collaboration is a big part of the role, you'll work closely with our Production, Creative, Operations, Finance and Leadership teams to reduce risk, plan improvements and help shape how we grow.

Does this sound like you?

You'll bring 5+ years in an IT management or systems engineering role. Ideally from a creative, media or production environment with solid hands-on experience across servers, storage, backup and cyber security. You'll know your way around Windows environments, networking, identity management and hybrid working setups, and you'll be comfortable supporting high-performance creative machines and remote access.

Just as important as the technical skills is how you work. You're a clear communicator who can translate tech-speak into plain English, you’ll be a calm head under pressure, and someone who takes real ownership, spotting risks early, following through on improvements and building great relationships along the way. You're pragmatic, people-focused and someone who genuinely enjoy helping others.

Intrigued? Here's what the role involves.

IT Operations & Support.

• Keep day-to-day IT running smoothly. Triaging and resolving issues quickly so the studio stays focused on creative work.
• Manage the full user lifecycle including accounts, access, devices and software licences in coordination with HR, Finance and Resource Management.
• Maintain accurate asset inventory across all hardware and software, keeping refresh cycles on track and vendor relationships well managed.

Creative servers and data management.

• Own our creative server infrastructure and storage, keeping it stable, performant and scalable in partnership with internal specialists and external providers.
• Ensure project data is stored, retained, archived and deleted in line with clear policies, working closely with Production and Creative teams.
• Keep remote access to creative machines and servers secure, reliable and straightforward for everyone using it.

Cyber security and risk management.

• Own our day-to-day security posture, covering endpoint protection, patching, identity and access management, MFA and secure remote access.
• Develop and maintain practical security policies and training for staff and freelancers, tailored to a creative studio environment.
• Monitor and respond to security alerts and incidents, including escalation and post-incident reviews.
• Work with leadership to assess cyber risk, meet client expectations and stay ahead of regulatory requirements.

Systems, infrastructure and projects.

• Maintain a clear picture of our entire IT landscape, servers, networks, storage, collaboration platforms and key business systems. Keeping it documented and up to date.
• Design and manage robust backup strategies across servers, network devices and critical systems, with regular testing to make sure recovery works when it matters.
• Own disaster recovery planning including runbooks, RTO/RPO expectations and regular drills so the studio can bounce back quickly from any outage or incident.
• Monitor capacity and performance proactively, planning upgrades ahead of demand and delivering improvements with minimal disruption to the studio.
• Contribute technical input into new projects and tools. Including workflow automation and AI initiatives being explored across Operations and Resource Management.

Ways of working, documentation and governance.

• Own and maintain IT documentation including architecture, processes, standards and “how to” guides for everyday tasks.
• Define clear, pragmatic processes for common requests (access, new software, external sharing, freelancer setup) and ensure they are followed consistently.
• Provide clear, regular updates to leadership on IT health, risks and priorities, including simple reporting on incidents, capacity, and progress against roadmap.

The good stuff.

• 24 days holiday.
• Gifted days between Christmas and New Year when the studio closes.
• Private Medical Insurance.
• 5% employee and 5% employer pension contributions – with the option to opt into the salary sacrifice pension scheme.
• Interest free season ticket loan
• Cycle to work scheme
• £400 annual flexible perks.
• Enhanced family leave pay.
• Social events throughout the year.

From here to hired.

Round 1 - A relaxed intro chat on Teams or in person. We'll tell you more about Pixel Artworks and what we're looking for, and you can tell us about yourself.

Round 2 - An in-person meeting with our Senior Commercial Manager.

Round 3 - An in-person meeting with our Group Commercial Director.

Need anything from us?

We want everyone to feel set up for success. If you need any adjustments at any stage, whether that's interview questions in advance, a different format or anything else. Please let us know.

Everyone's welcome Here.

We're committed to building a team that reflects the world around us. We welcome applications from everyone, regardless of background, identity or experience and we're focused on creating an inclusive environment where all kinds of people can do their best work and be themselves.