Chat support Agent (Arabic Speakers)

TASC Outsourcing

Dubai

Description

Job Title - Chat Support Agent (Arabic Speakers)

Type -12 months- extendable

Work Location - Dubai

Salary - AED 5000 - 6000

NP- Immediate

Industry- E commerce

Key Responsibilities

  • Respond to customer queries via email, live chat, WhatsApp, and social media platforms in a timely and professional manner.
  • Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds.
  • Provide accurate information about products, promotions, and company policies.
  • Track and update customer cases using CRM or ticketing systems.
  • Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently.
  • Maintain high levels of customer satisfaction and service quality.
  • Escalate complex issues to the relevant departments when necessary.
  • Monitor and respond to customer reviews and feedback.
  • Meet defined KPIs such as response time, resolution time, customer satisfaction, and quality standards.
  • Maintain accurate records of customer interactions and resolutions.

Requirements

  • Bachelor's degree or equivalent experience.
  • 1–3 years of experience in customer service, preferably in e-commerce or retail.
  • Excellent written communication skills in English.
  • Strong typing and multitasking abilities.
  • Experience using CRM tools, ticketing systems, or customer support platforms.
  • Good problem-solving and conflict-resolution skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).