Chat support Agent (Arabic Speakers)

Job Title - Chat Support Agent (Arabic Speakers)

Type -12 months- extendable

Work Location - Dubai

Salary - AED 5000 - 6000

NP- Immediate

Industry- E commerce

Key Responsibilities

• Respond to customer queries via email, live chat, WhatsApp, and social media platforms in a timely and professional manner.
• Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds.
• Provide accurate information about products, promotions, and company policies.
• Track and update customer cases using CRM or ticketing systems.
• Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently.
• Maintain high levels of customer satisfaction and service quality.
• Escalate complex issues to the relevant departments when necessary.
• Monitor and respond to customer reviews and feedback.
• Meet defined KPIs such as response time, resolution time, customer satisfaction, and quality standards.
• Maintain accurate records of customer interactions and resolutions.

Requirements

• Bachelor's degree or equivalent experience.
• 1–3 years of experience in customer service, preferably in e-commerce or retail.
• Excellent written communication skills in English.
• Strong typing and multitasking abilities.
• Experience using CRM tools, ticketing systems, or customer support platforms.
• Good problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
• Proficiency in Microsoft Office (Excel, Word, Outlook).